Modifying Your Fundraise Up Account's Currency and Country

Changing Your Account's Currency

If you need to change your account's default currency, please keep the following in mind:

• No Prior Donations: The default currency can only be changed if your account has not processed any donations. Once a donation has been made, the currency cannot be altered.
• New Stripe Account: After changing the currency, you must link a Stripe account that reflects the same currency. This ensures that your payment processing is set up correctly for the new currency.

To initiate a currency change, please contact our support team.

Changing Your Account's Country

Switching your account's country can impact several settings. The specific details may vary depending on the countries involved in the switch, but here are some key points to consider:

1. Payment Methods:
   • Country-specific payment methods may be added or removed from your dashboard when you change your account's country.
   • For example, ACH is only available for US organizations. If you switch from the US to another country, ACH will be removed from your dashboard.
   • Certain payment-specific email chains, such as ACH emails, might also be removed from your dashboard after a country change.
2. Mailing Address:
   • Due to local requirements, non-profit accounts in Canada must provide a mailing address for all campaigns.
   • If you change your account's country to Canada and your organization is a confirmed non-profit, the mailing address field will appear at each campaign checkout.
3. Receipt Template:
   • Your receipt template might change based on the country you switch to.
   • Some countries, like France and Canada, have specific requirements for receipts, so the template may be adjusted accordingly.

To change your account's country, please reach out to our support team.

Localization Settings

Your account's localization settings are independent of the account's country. You can customize these settings separately in your Fundraise Up Dashboard.