Configuring the statement descriptor
When donors make contributions through Fundraise Up, the donations will appear on their bank statements using the descriptor you set up in your payment processor.
Stripe statement descriptor
Stripe provides a straightforward way to modify your statement descriptor directly within your Stripe account settings. To update the descriptor:
- Log in to your Stripe account.
- Navigate to the Public details page of the account Business settings.
- Locate the field to edit the statement descriptor.
- Enter a clear and intelligible descriptor that accurately represents your organization.
- Save the changes.
Stripe requires the statement descriptor to be easily recognizable to avoid confusion among supporters. If Stripe reviews your account and believes the descriptor could lead to confusion, they may reach out and ask you to update it to something more recognizable.
PayPal statement descriptor
PayPal also offers tools to modify your business name for statements, but the option is located in a different section of their menus. To find and modify the PayPal statement descriptor:
- Log in to your PayPal account.
- Navigate to the Account setup from the Business setup page.
- Look for the Make your business name clear for customers section to modify your business name for statements.
- Update the business name to accurately represent your organization.
- Save the changes.
PayPal provides the following guidance for the business name:
- Avoid using special characters such as
&,#, or(). - The business name could be displayed on supporters' credit card statements after the word "PayPal_". For example: (PayPal_ ORGANIZATION NAME).
Best practices
When setting up your statement descriptor for both Stripe and PayPal, consider the following best practices:
- Clarity: Use a descriptor that clearly identifies your organization and the purpose of the donation. This helps supporters recognize the transaction and reduces confusion.
- Consistency: Ensure that the descriptor is consistent across all your fundraising channels and payment processors. Consistency builds trust and familiarity with your supporters.
- Branding: Incorporate your organization's name or branding elements in the descriptor, making it easily recognizable to supporters.
- Compliance: Follow the guidelines provided by Stripe and PayPal regarding the format and content of the descriptor to avoid any issues or potential account reviews.