Why Fundraise Up is mentioned on my bank statement or in Stripe
Firstly, it’s important to note that Fundraise Up does not process donations directly. We rely on trusted third-party payment processors like Stripe to handle payment transactions for our platform. When donations are made through our checkout, Stripe may display Fundraise Up as the vendor or platform.
Secondly, Fundraise Up does not have any access or permission to charge payments from your Stripe account. Transaction costs are deducted from donations at the time they’re processed, and Fundraise Up does not assess additional charges through your Stripe account.
Why Fundraise Up may be mentioned on a bank statement or in Stripe
If you notice “Fundraise Up” on a bank statement or within your Stripe dashboard, it may be because your Stripe account was created through our platform.
When setting up your account to work with Fundraise Up, using Stripe as a payment processor is necessary to receive donations and go live. We offer two options in the Dashboard:
- Connect an existing Stripe account
- Create a new Stripe account through Fundraise Up
If you choose to create a new Stripe account through our platform, Stripe records that the account was created via Fundraise Up. Therefore, if other platforms are connected to the same Stripe account and they initiate a charge (such as a pre-authorized debit), the debit statement may mention Fundraise Up in fields like Reference or Extended Transaction Reference. This does not mean the debit amount is related to Fundraise Up, the mention is solely due to the creation of the Stripe account through our platform.
Support resources
If any Fundraise Up donations from your Stripe account are confusing or require clarification, please contact our support team at support@fundraiseup.com.
For questions about the Stripe dashboard or information originating in Stripe, Stripe Support is the best resource, as they have complete and up-to-date information.