Reconnecting your CRM integration with Fundraise Up

Common reasons for automatic disconnection:

• Changes in credentials, permissions, or expired tokens
• CRM settings, fields, or structure changes without corresponding adjustments
• Expiry of CRM subscription or essential component licenses
• Removal of the CRM admin user who set up the integration

If your CRM integration disconnects:

1. Check your CRM software's settings for issues.
2. In Fundraise Up:
   • Go to account settings > integrations
   • Click “Add integration”
   • Select your CRM integration
   • Click "Connect"
3. After reconnecting, manually synchronize unsynced live donations on the integration settings page.

For specific integration connection guides, refer to our integrations documentation.