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If your organization uses Data Privacy & Consent in Neon CRM, Fundraise Up syncs the supporter’s email consent status automatically. Other consent preferences, such as SMS, phone, or postal mail, are not

When you process an ACH donation or recurring plan in Virtual Terminal, you may occasionally see an error saying that the bank account failed verification or cannot be used. Common messages include: This

This article explains how External Donations work in the Donor Portal when you import donation data from a supported CRM. It is designed to help you understand what the sync does, what it does not do,

In most regions, Fundraise Up platform fees are deducted automatically when a donation is processed. In certain countries, including Malaysia, Mexico, Brazil, and India, local regulations and Stripe's

If you use CookieYes with Fundraise Up's Checkout Modal, configure it carefully. In some CookieYes setups, non-necessary cookie categories are controlled through script URL pattern rules. That approach

The GET /v1/events response for transaction_attempt.* events now includes a payments array. The top-level donation and recurring_plan fields have been deprecated and were removed on May 1, 2026. What changed

When a link to your website or campaign is shared on social media, platforms like Facebook and LinkedIn send automated "crawlers" to your page. These crawlers scan your HTML code to build a preview containing