Recurring plans FAQ

Can I add an end date to a recurring plan?

Adding an end date is currently NOT an available option for recurring plans.

Adding an end date to the plan is currently not an available option on your recurring plan.

Currently, admin users and donors can edit a recurring plan to change amount, change  payment method, change the ongoing date of payment, skip one or several installments, or cancel the recurring plan.  If plan has already been cancelled or has failed due to a number of failed installments, admin users and donors instead have the option of reactivating the recurring plan by providing a new set of payment information.

Do recurring plans continue to charge even if the Stripe account they use has been disconnected?

All active Fundraise Up recurring plans that bill through Stripe continue billing through that same Stripe account until the plan itself is cancelled manually by you or the donor, or fails per your retry behavior.

All active Fundraise Up recurring plans that bill through Stripe continue billing through that same Stripe account until the plan itself is cancelled manually by you or the donor, or fails per your retry behavior.

Can I change the payment currency on a recurring plan?

While it is possible to change the amount and the payment method to some extent on Recurring plans so that future donations are billed appropriately, it is not possible to change the currency used for a Recurring plan.

In order to assess future installments in a new currency, it is required to cancel the current Recurring plan and start a new Recurring plan, either by prompting the donor to use the donation checkout on your website or by setting it up on their behalf in Virtual Terminal.

How is fee coverage handled for recurring plans?

When a donor sets up a plan, their fee coverage choice is what is used for future installments unless they or an admin edits their plan to change that choice.

If the donor chooses to not cover the transaction costs when they set up the recurring plan, that will apply to each donation of the recurring plan. The amount of the increase to cover costs will remain at the same amount each month as the first installment.

The donor might decide at any point in the recurring plan to cover the transaction costs via their donor portal, or instruct an admin to adjust their plan to cover the transaction costs via the admin dashboard view of their plan.

For more information on how the donor can access their Donor Portal, please visit our How can donors access their Donor Portal

Why can't I make a recurring plan with a future start date with ACH?

At this time, recurring plans with future start dates cannot be paid for with ACH. 

Still need help?

Need help with something not covered in Support Center? Connect with a support engineer for more assistance.
Email us