Why don't I see my campaigns in the Salesforce integration?

If you've connected the Salesforce integration but don't see your campaigns when trying to use the Salesforce integration mapping rules, it's likely due to an issue with user permissions. For the integration to work properly and allow you to select Campaigns as an entity in the mapping rules, the connected Salesforce user must have "Marketing User" rights enabled.

To check and update the user permissions:

1. Log in to your Salesforce account.
2. Open Setup.
3. In Quick Find, search for Users, then open Users.
4. Locate the user that was used to connect the Fundraise Up Salesforce integration.
5. Open the user record and click Edit.
6. Under General Information, enable the Marketing User checkbox.
7. Save the changes.

Once this permission is enabled, Salesforce Campaigns will become available for selection in Fundraise Up’s Salesforce mapping rules.

If you've followed these steps and still experience issues seeing your campaigns, please reach out to our support team for further assistance.