How to set or update a supporter’s mailing address
For organization admins using the Fundraise Up Dashboard, a supporter’s Mailing address on the Supporter record cannot be edited directly. In the Dashboard, this field is derived from the supporter’s most recent activity, such as a donation or a recurring plan, so admins should update the relevant source record instead.
Why is the Mailing address field read-only on the Supporter record
The Mailing address shown on a Supporter record in the Dashboard is not a standalone field that organization admins can edit manually.
- It is populated automatically from the supporter’s most recent activity.
- The source of truth for admin updates is the underlying donation or recurring plan record.
- Because of this, the address shown on the Supporter page is read-only for organization admins.
To change the mailing address on the Supporter record from the Dashboard, update the address on the relevant donation or recurring plan. After the change is saved, the Supporter record updates automatically.
Where the address can and cannot be edited
| Location | What it shows | Can you edit it there? | What changes |
|---|---|---|---|
| Dashboard → Supporter page | The current mailing address stored on the supporter profile | No — this field is read-only for organization admins | Nothing can be edited here directly |
| Dashboard → Donation page → Personal information | The address captured for that specific donation | Yes | Updates that donation and can refresh the Supporter profile |
| Dashboard → Recurring plan page | The address stored for that recurring plan | Yes | Updates the recurring plan so future installments inherit the new address |
| Donor Portal → Profile | The mailing address on the donor’s profile | Yes | Updates the Supporter profile only |
Updating the mailing address from the Dashboard
If a supporter contacts the organization directly, an admin should update the mailing address on the source record rather than on the Supporter page itself.
Recommended workflow: update the most recent donation
In most cases, the best option is to update the supporter’s most recent donation, because the Supporter record reflects the latest address received by the system.
- Open the supporter’s record in the Fundraise Up Dashboard.
- Locate the supporter’s most recent donation.
- Open that donation record.
- Scroll to the Personal information section.
- Click Edit.
- Enter the correct mailing address.
- Save the changes.
- Return to the Supporter record and confirm that the Mailing address field has updated.
Important: future activity can overwrite the Supporter mailing address
The mailing address on the Supporter record is not locked after a manual correction.
If the supporter later completes a new donation or updates a recurring plan with a different mailing address, the Supporter record may change again to reflect that newer data.
This is expected behavior because the Supporter page always shows the most recently used address.
Updating the mailing address via the Donor Portal
Supporters have two ways to update a mailing address in the Donor Portal.
Option 1: Update the Supporter profile
- Log in to the Donor Portal.
- Click the profile name in the bottom-left corner.
- Open Profile settings.
- Click Edit.
- Update the mailing address and save.
This updates the Supporter profile only.
Option 2: Update a recurring plan
- Log in to the Donor Portal.
- Open Donation History
- Find and open the relevant recurring plan.
- In the Contacts section, click Edit.
- Update the mailing address and save.
This updates the recurring plan only. Older installments are not changed, but future installments inherit the new mailing address.
If needed, refer to How can supporters access their Donor Portal? for details on Donor Portal access and login behavior.
How Express Checkout can affect the mailing address
When a donor uses Express Checkout, such as Apple Pay or Google Pay, Fundraise Up may receive address data directly from the donor’s digital wallet.
In these cases:
- The address returned by the wallet can take priority during checkout.
- If the wallet contains an outdated Shipping Address, that outdated address may be written to the new donation.
- Because the Supporter record reflects the most recent activity, that same donation can also update the mailing address shown on the Supporter page.
This means that a manual Dashboard correction may be overwritten later if the donor makes another donation through Express Checkout using outdated wallet details.
To avoid repeated mismatches, the donor must update the address stored in their digital wallet or use the standard checkout flow instead of Express Checkout.