Understanding how Fundraise Up uses Stripe Customers
Fundraise Up creates Stripe Customers in your account for all donations, including one-time credit card transactions. For one-time credit card donations, we create a Stripe Customer and attach the payment method, but specifically configure it to prevent Stripe's Card Account Updater (CAU) service from processing automatic updates. This means you won't incur any CAU-related charges for these transactions.
Prior to October 31, 2024, Stripe Customers were only created for:
- One-time donations using payment methods other than credit cards
- First donation installments of all recurring plans, regardless of payment method
Customer Matching Policy
Fundraise Up does not perform customer matching, as it can adversely affect processing and introduce errors. If a supporter returns and makes another donation, a new Stripe Customer will be generated for that donation.
Editing Stripe Customers
It is strongly recommended not to make any direct edits in Stripe to Customers or payment methods saved on Customers used by Fundraise Up. Such changes may break the recurring charging of the associated plan, and Fundraise Up cannot guarantee backwards synchronization of the data.