Resolving the “Live charges cannot be accepted” error
When donors encounter a "This Connect account cannot currently make live charges" error while attempting to make a payment, it's related to your organization's Stripe account status. The error typically occurs when your Stripe account is under review. This review process is a standard security measure implemented by Stripe to ensure the legitimacy of transactions and protect both merchants and customers.
Resolving the issue
- Log in to your Stripe account: Access your Stripe dashboard using your account credentials.
- Check for account information requests: Look for any notifications or prompts requesting additional information to complete the account review process.
- Provide required information: If Stripe is requesting additional details, submit the necessary information promptly. This may include business documentation, identity verification, or other relevant data.
- Wait for review completion: After submitting the required information, Stripe will review your account. This process may take a few business days.
- Monitor your email: Keep an eye on the email associated with your Stripe account for any updates or further requests from Stripe.
To prevent future issues, ensure that your Stripe account information is always up-to-date and respond promptly to any requests from Stripe regarding your account status.