Abandoned Donation Reminder Email FAQ
The Abandoned donation reminder email sequence is an automated series of emails sent to supporters who have started a donation but did not complete it, resulting in an Abandoned Donation. This sequence is designed to re-engage these supporters and encourage them to return and complete their donation.
1. When are the Abandoned donation reminder emails sent?
The Abandoned donation reminder emails are sent at strategic times to maximize the chance of converting the abandoned donation into a completed one. The sequence consists of three emails:
- The first email is sent the next day after the creation of an Abandoned Donation.
- The second email is sent three days after an Abandoned Donation is created.
- The third email is sent one week after the creation of an Abandoned Donation.
2. Can organizations customize the Abandoned donation reminder email sequence?
Yes, organizations can configure the Abandoned donation reminder emails in the Dashboard under Other Communications. They can customize the email subject, content title, image, and content text according to their preferences.
3. Are the Abandoned donation reminder emails sent for all types of Abandoned Donations?
Yes, the Abandoned donation reminder email sequence is initiated for all Abandoned Donations, regardless of the specific condition that led to the donation being abandoned. This ensures that all potential supporters are re-engaged and encouraged to complete their donations.
4. Can organizations enable or disable the Abandoned donation reminder email sequence?
Yes, organizations have the flexibility to enable or disable the Abandoned donation reminder email sequence according to their preferences. This can be done through the email settings in the Dashboard.
5. What happens if a supporter completes their donation after receiving an Abandoned donation reminder email?
If a supporter completes their donation after receiving an Abandoned donation reminder email, the email sequence will be automatically stopped for that supporter. This ensures that supporters do not continue to receive reminder emails after they have completed their donation.
6. Can supporters unsubscribe from the Abandoned donation reminder emails?
Yes, supporters can unsubscribe from the Abandoned donation reminder emails by clicking on the "Unsubscribe from reminder emails" link provided in each email. This will stop the email sequence for that specific supporter.
7. Do Abandoned donation reminder emails work in Test mode?
No, in Test mode, no test "Abandoned Donations" or potential supporters are created, so the Abandoned donation reminder email sequence is not triggered.