Deleting Questions in Fundraise Up
Questions in Fundraise Up allow you to gather additional information from supporters during the checkout process, providing valuable insights for your organization. While you can create and delete questions from your Question settings, there is a certain limitation when it comes to deleting specific questions.
Limitations on Deleting Questions
You can manage and delete questions through your Question settings. However, there is one specific scenario where deletion is not possible:
Question Present in a Campaign's Question List: Even if the "Enable questions" option is unchecked in a campaign's settings, the question list remains saved in the system. This setup allows for the easy reactivation of questions. Therefore, if a question is included in any campaign's list, it cannot be deleted.
Steps to Delete a Question
To delete a question that is no longer needed, follow these steps:
- Review Campaign Question Lists: Check whether the question is included in any campaign's list of questions. If it is, remove it from that list.
- Delete the Question: If the question is not present in any campaign's question list, you can proceed with deleting it from your Question settings by clicking the three dots next to it.
Checking if a Question is Present in a Campaign
If the option to delete a question isn't available in the settings, verify whether it's used in any campaign's settings. The "Enable questions" option in the campaign settings determines if the question feature is active for that particular campaign.
To check if a question is present in a campaign:
- Navigate to the Questions tab in the Campaign settings.
- If the Enable questions checkbox is marked, the list of available questions will be displayed. Review this list to see if the question you want to delete is present.
- If the Enable questions checkbox is not marked, you must enable it to view the list of questions associated with the campaign. Once enabled, you can check if the question you want to delete is included in the list.
- If the question is found in any campaign's settings, it cannot be deleted until it is removed from all campaigns using it.
Before proceeding with the deletion process, it's crucial to thoroughly review each campaign's question settings to ensure that the question you wish to delete is not in use. Don't forget to check archived campaigns as well.