Can I change supporter’s email address?

You can change the donor’s email address in our Dashboard, for example if a donor has entered the address with mistake during Checkout process.

The donor’s email address is the unique identifier used within Fundraise Up. It's important to note that our system does not allow merging of donor records. This means that if you attempt to modify an email address to match that of another donor, the change will not be allowed. If the same email address is already used, you can not enter it for the current donor in our system, even if it belongs to the same person.

To do this, go to the Supporters tab and enter the current donor's name.

Click on the name to access the donor's page, and then select the Edit button located right to the donor's name in the Information tab.

A pop-up window will appear where you can modify the donor's email address. Do not forget to save changes!

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