Payout amounts in Fundraise Up
The payout amount is the net amount that the payment processor sends to your organization. It can differ from the donation amount because the processor subtracts fees and adjusts payouts for refunds and disputes.
Payout amount calculation
Fundraise Up displays the net amount reported by the payment processor. This amount accounts for payment processing fees and the Fundraise Up fee.
Factors that affect payout amounts
Several factors can change the final payout amount:
- Fee coverage: Supporters can choose to contribute toward the costs associated with their donation. Fundraise Up estimates this contribution, while the final fees can vary by payment method. For example, American Express fees are typically higher than Mastercard or Visa fees.
- Refunds: A refund creates a negative payout amount because payment processors do not usually return the original transaction fees.
- Disputes: A lost dispute creates a negative payout amount that includes the processor dispute and transaction fees.
- Additional processor fees: A payment processor may deduct taxes, currency conversion fees, or fees for enabled features. These fees depend on the processor, account country, and account configuration.
Related articles
When fee coverage is enabled, supporters can choose to add an amount that helps cover the Fundraise Up fee and applicable payment processing fees. This is an optional increase to the donation, not a card
American Express donations can have higher payment processing fees because Stripe prices American Express separately from other domestic card networks.
For eligible nonprofit accounts in the United States
Yes. If your UK charity uses Fundraise Up, you can claim Gift Aid on the gross donation amount before deducting the Fundraise Up fee. HM Revenue & Customs treats fees charged by fundraising platforms as