How supporters can update their payment information

Supporters can update their payment information for recurring donations through the Donor Portal. This is the primary method for supporters to manage their payment methods and other recurring plan details.

Additional Information:

• If an installment fails, supporters automatically receive an "Installment failed" email with a link to the Donor Portal for updating their payment method.
• For organizations with Virtual Terminal enabled, staff can update credit cards on behalf of supporters through the recurring plan record screen in the dashboard.

The Donor Portal feature ensures supporters can easily maintain their payment information, reducing failed transactions and supporting consistent donations.