How to change a Supporter's email address
This guide explains how to update a supporter’s email address and outlines important rules that apply to supporter records.
Important Notes
- A supporter’s email address is their unique identifier in Fundraise Up and cannot be shared by multiple supporters.
- Supporter records cannot be merged.
- You cannot remove a supporter’s email address. Every supporter must have an email on file.
- To replace an email address with a placeholder (for example, when a supporter no longer wishes to receive communications), use a dummy email based on your organization’s domain, such as
supporter@yourdomain.com.
If your dummy email fails validation, contact support@fundraiseup.com. Once your email address is approved, you can use variations like
supporter+1@yourdomain.com.Searching for a supporter
You can locate the supporter whose email you want to update in two ways:
1. Global search
Use the Search bar in the left-side navigation and enter the supporter’s name or email.
2. Supporters page search
- Open the Supporters section of your Dashboard.
- Use the search field at the top of the page to find the supporter by name or email.
Updating a supporter’s email address
- Open the supporter profile from the search results.
- In the Information section, click Edit.
- Update the Email field in the pop-up window.
- If the supporter has recurring plans, you may enable Update recurring plans to apply the new email address to those plans.
- Click Save changes.
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