How to Change a Supporter's Email Address
This guide explains how to update a supporter's email address in Fundraise Up. You might need to do this if a supporter entered their email incorrectly during the checkout process.
Important Notes
- The supporter's email address is a unique identifier in Fundraise Up.
- You cannot merge supporter records.
- You cannot change an email to one existing for another supporter.
Steps
- Access Supporters Tab
- Log into your Fundraise Up Dashboard
- Navigate to the Supporters tab
- Locate Supporter
- Use the search field to find the supporter by name
- Open Supporter Profile
- Click on the supporter's name to view their profile
- Edit Information
- Find the Information section on the profile page
- Click the "Edit" button on the right side of this section
- Update Email
- In the "Edit supporter" pop-up window: - Locate the Email field - Enter the correct email address
- Save Changes
- Click the "Save changes" button at the bottom of the pop-up
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