PayPal FAQ
1. How do I connect PayPal to my Fundraise Up account?
For instructions, refer to our PayPal guide.
2. Why does Fundraise Up require account-level permissions for PayPal connection?
Fundraise Up requires account-level permissions to ensure full functionality and a stable connection with PayPal. Users with limited permissions may be unable to connect their PayPal account. While it's possible to start with limited permissions and expand later, we recommend full account-level access from the outset. This approach helps avoid complications and ensures a smooth experience.
3. Why does PayPal ask for the last four digits of my SSN when connecting?
When connecting a Business PayPal account as a payment method in Fundraise Up, you may be asked to provide the last four digits of the account holder's social security number (SSN). This is an expected behavior and a security measure implemented by PayPal.
4. Can I connect PayPal as a payment processor first, before connecting Stripe?
Yes, but without a connected Stripe account, there will be no option to complete a donation. A Stripe connection is a necessary condition for donation processing.
5. Can I use PayPal for recurring donations?
Yes, but you need to enable Reference Transactions for your PayPal Business account first. To do this, fill out our PayPal Recurring Request form.
6. Is there a nonprofit discount available for PayPal transactions?
Yes, PayPal offers a special discount for eligible nonprofit organizations. With this discount, US nonprofits can enjoy a reduced transaction fee of 1.99% + $0.49 USD per donation. To learn more and apply, visit the PayPal for Charities page.
7. How do I handle international currencies with PayPal?
By default, PayPal creates separate balances for donations received in currencies other than your account's default currency. If you frequently receive international donations, we recommend configuring your PayPal account for automatic currency handling. For guidance, see our Configuring currency settlement for international donations guide.
8. How can I view and manage PayPal payouts?
Fundraise Up doesn't hold your funds; all donations are immediately sent to PayPal after a successful transaction. To manage your payouts, refer to the official PayPal Payout Documentation.
9. Will switching to a new connected PayPal account affect existing recurring plans?
If an organization connects a new PayPal account, existing recurring plans will continue to be processed through the old PayPal account, while new recurring plans will be associated with the new account. To migrate the existing recurring plans to the new PayPal account, an organization needs to contact PayPal directly with a data migration request.
10. Why did I receive a PayPal Instant Payment Notification (IPN) warning email?
If you received an IPN notification warning email from PayPal, it's likely triggered by another third-party tool or service that interacts with your PayPal account. This is not related to your Fundraise Up account, as Fundraise Up does not utilize PayPal's IPN service for its integration. If you're concerned about this warning, check other services connected to your PayPal account or contact PayPal support for more information.
11. What should I do if I encounter issues or errors with PayPal?
If you encounter issues with PayPal, start by checking the PayPal Help Center for common problems and their solutions. For guidance specific to the Fundraise Up integration, consult our dedicated PayPal common issues article.