Assisting Supporters with Stripe Micro-Deposit Verification
When supporters donate using ACH US Direct Debit through manual verification, Stripe uses micro-deposits to confirm the accuracy of the provided bank account details.
Understanding Micro-Deposits
Stripe uses two types of micro-deposits for verification:
- Amount-Based: Two small amounts are deposited, with a statement descriptor reading "ACCTVERIFY".
- Descriptor Code-Based: A single micro-deposit is made with a unique 6-digit descriptor code at the beginning of the company name field.
Steps to Assist Supporters
If a supporter contacts you stating they haven't received Stripe micro-deposits, follow these steps:
- Verify Timing::
- Remind the supporter that the process may take several days to complete.
- Encourage them to wait a few days before taking further action. Micro-deposits usually take 1-2 business days to appear in the supporter's account.
- Guide Bank Statement Check:
- Ask the supporter to thoroughly check their bank statement for: a) Two micro-deposit amounts with the descriptor "ACCTVERIFY", or b) A single micro-deposit with a unique 6-digit code in the descriptor.
- Contact Stripe Support:
- If micro-deposits haven't appeared after a few days, reach out to Stripe support.
- Provide Stripe with the supporter's bank statement showing no sign of the micro-deposits.
- Stripe can then verify the donation manually.
Related articles
Micro-deposits are a method of verifying bank account ownership when supporters make contributions via certain bank transfer methods, particularly ACH and PAD.
When Are Micro-Deposits Used?
Micro-deposits