How can supporters access their Donor Portal?
Supporters can access their Donor Portal at any time to view their giving history, manage recurring donations, download receipts, and update their personal information. Supporters can log in in two ways through your organization’s Donor Portal link or directly from Fundraise Up emails.
Accessing the Donor Portal using your organization’s link
Every organization is assigned a unique Donor Portal URL. This link is located in the Fundraise Up Dashboard under Settings → Donor Portal → URL Settings. Sharing this address with supporters allows them to independently manage their donations and recurring plans.
How supporters log in
- Open the organization's Donor Portal link.
- Enter the email address associated with the donation.
- Select Get login link.
- Open the automated login email sent to that address.
- Click Login within the email to reach the portal home page.
The login email contains a one-time link that expires after 24 hours. If the link expires, the supporter should enter their email again to receive a new one.
Accessing the Donor Portal from Fundraise Up emails
Most Fundraise Up emails sent to supporters include a button that takes them to the Donor Portal.
If a supporter clicks the Go to Donor Portal button from an email:
- If the link is less than 24 hours old, they will be taken directly to that specific recurring donation in their Donor Portal.
- If the link is older than 24 hours, they will be redirected to the Donor Portal login page to request a new login link.
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