How can supporters access their Donor Portal?
Supporters can access their Donor Portal at any time to view their giving history, manage recurring donations, download receipts, and update their personal information. There are two ways supporters can log in: through your organization’s Donor Portal link or directly from Fundraise Up emails.
Accessing the Donor Portal using your organization’s link
Every organization has a unique Donor Portal URL.
You can find it in your Fundraise Up Dashboard by navigating to:
Settings → Donor Portal → URL Settings
You can copy this link and share it with supporters whenever they need to manage their donations.
How supporters log in
- Supporter opens your Donor Portal link.
- They enter the email address they used to donate.
- They select Get login link.
- A login email is sent to that address.
- Supporter clicks Login in the email, which takes them to their Donor Portal home page.
The login email contains a one-time link that expires after 24 hours. If the link is expired, the supporter should enter their email again to receive a new one.
Accessing the Donor Portal from Fundraise Up emails
Most of the Fundraise Up emails sent to supporters include a button that leads them to the Donor Portal.
If a supporter clicks the Manage my donation button from email:
- If the link is less than 24 hours old, they will be taken directly to that specific recurring donation in their Donor Portal.
- If the link is older than 24 hours, they will be redirected to the Donor Portal login page to request a new login link.
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