Enterprise support

Support for nonprofit enterprises

Behind every nonprofit is a powerful cause. That’s why our team of experienced experts brings in-depth knowledge of nonprofits with personalized care to ensure your organization can focus on what matters most — your mission.

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Expert guidance at every step of your journey

Your success is our priority. Our expert team will guide you through your Fundraise Up journey at no additional cost, helping you maximize your fundraising potential with confidence.

Launch Fundraise Up with ease

We’ve created a platform to be simple and intuitive for you to use. To help you get started, you’ll be paired with a solutions engineer to help you create a successful implementation plan, set up your account, and optimize your donation pages to maximize contributions.

Expert migration support for your donors

Switching to a new donation platform can feel overwhelming, but we’re here to make it simple for you! Our migrations team manages the entire process, ensuring your donors and recurring donations continue smoothly during the transition.

Best of all, this white-glove service comes at no additional cost — we’re here to ensure your success.

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services

Onboard with expert guidance

Learn more and do more. Get to know Fundraise Up’s platform with a personalized walkthrough. A dedicated solutions engineer helps with initial setup, provides solution-focused guidance whenever you need, covers powerful features to boost your online giving, and optimizes your website for greater giving.

Access to dedicated customer success managers

Get help from a strategic partner who knows you and your organization. Your dedicated success manager partners with you year-round to optimize your giving experience, provide account analytics, industry research, and more.

Resource hub for self-serve needs

Access our comprehensive resources to help you succeed with Fundraise up. We offer a detailed Documentation library and Support center to ensure you have everything you need to get started.

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center

Launch Fundraise Up with ease

Expert migration support for your donors

Best of all, this white-glove service comes at no additional cost — we’re here to ensure your success.

Discover migration

services

Onboard with expert guidance

Access to dedicated customer success managers

Resource hub for self-serve needs

Access our comprehensive resources to help you succeed with Fundraise up. We offer a detailed Documentation library and Support center to ensure you have everything you need to get started.

Visit Support

center

If you can even incrementally push your conversion up, you’re doing a better job of fundraising and to hear a vendor talking about conversion so early on in the process was incredibly welcoming.

Greg Douglas

Director of Development, Greater Vancouver Food Bank

We chose Fundraise Up because it accommodates for the complexity of our mission and the unique fundraising needs that comes with it. The tool allows us to work with focused agility and respond to the urgent needs of the communities we serve.

Dafny Vogel

VP of Marketing, Greater Good Charities

If you can even incrementally push your conversion up, you’re doing a better job of fundraising and to hear a vendor talking about conversion so early on in the process was incredibly welcoming.

Greg Douglas

Director of Development, Greater Vancouver Food Bank

We chose Fundraise Up because it accommodates for the complexity of our mission and the unique fundraising needs that comes with it. The tool allows us to work with focused agility and respond to the urgent needs of the communities we serve.

Dafny Vogel

VP of Marketing, Greater Good Charities

Technical support you can rely on

We’re committed to being more than just a platform — we’re your partner in creating meaningful impact. Our expert technical team has helped hundreds of organizations make their online giving better.

We’ve got your back around the clock

Our dedicated technical support team is available 7 days a week across two continents. With personalized assistance just a click away, you can stay focused on what matters most — your mission.

Experience the peace of mind that comes with world-class support backing your every move.

While others rest, we’re at our best

December is our busiest month. Our technical support team answers your questions on weekends and holidays — including Giving Tuesday, Christmas Eve, New Year’s Eve, and New Year’s Day. Plus, our 99.99% uptime guarantee has you covered.

Case study

A $3M+ boost: UNICEF USA’s success with Fundraise Up

AI optimizations have generated an additional $3M in annual revenue.

82%

of all donors cover processing fees

26,000+

donations saved by the Reminder Element

Read case

study

Customers love our best-in-class support

The Trust of Public Land

“I recently worked with Roman, one of Fundraise Up’s senior tech support engineers, on a complex and urgent payment issue. He was absolutely fantastic! His support was so outstanding that I felt compelled to share this feedback — if I could, I’d send an extra 1,000 points his way to recognize such great support.”

Trees for the Future

“Fundraise Up’s migration team made our transition a breeze. They did more than guide us — they became a part of our team. Their thorough project management and excellent customer service went above and beyond our expectations, making our transition from Classy easy and fast — just in time for Giving Season!”

St. Michael’s Foundation and Providence Healthcare

“Not only is the tool incredibly helpful (hitting everything we asked for: dynamic ask amounts, easy configuration, easy insights/analytics, great user experience, etc.) but the customer service is fantastic!

Any user errors, confusion, or questions have been answered promptly (almost immediately in most cases) and clearly. They’re happy to connect with other team members, offer additional training, troubleshoot, and even look for custom solutions. I can’t recommend them enough when it comes to fast and reliable customer support!”

BlinkNow Foundation

“As usual, Fundraise Up support response was prompt, thorough, and totally understandable. Still the best support response team I have encountered. Well done.”

Rainforest Trust

“Customer Support Is Top Tier! Fundraise Up’s customer support team is highly responsive and they’ve always been able to fix the issue quickly and effectively. They truly set the standard for customer support.”

Oregon Humane Society

“Fundraise Up was very quick to respond and provided very clear, direct instructions for troubleshooting the issue I was experiencing. I’m grateful for Roman’s professionalism and support in resolving the problem.”

BC SPCA

“Thanks for the great, fast, informative support!”

Ready to take your digital giving to the next level?