Enterprise support

Customer-first, partnering for your success

Customer excellence drives everything we do. We deliver responsive support from day one, helping you create exceptional donor experiences. Our dedicated team delivers real, human support with 95% of customers trusting and loving our service^*.

Request a demo

rated 4.8/5

Experience customer care that delivers results

Our expert team provides personalized guidance — from hands-on donor migration and dedicated customer success managers — to technical day-to-day support.

Launch with our experts

While the Fundraise Up platform is intuitive to use, we understand every organization has unique needs. That’s why we pair you with a solutions engineer who will help create your migration plan, set up your account, and optimize your donation pages for maximum impact.

Customers love our best-in-class support

The Trust of Public Land

“I recently worked with Roman, one of Fundraise Up’s senior tech support engineers, on a complex and urgent payment issue. He was absolutely fantastic! His support was so outstanding that I felt compelled to share this feedback — if I could, I’d send an extra 1,000 points his way to recognize such great support.”

Trees for the Future

“Fundraise Up’s migration team made our transition a breeze. They did more than guide us — they became a part of our team. Their thorough project management and excellent customer service went above and beyond our expectations, making our transition from Classy easy and fast — just in time for Giving Season!”

St. Michael’s Foundation and Providence Healthcare

“Not only is the tool incredibly helpful (hitting everything we asked for: dynamic ask amounts, easy configuration, easy insights/analytics, great user experience, etc.) but the customer service is fantastic!

Any user errors, confusion, or questions have been answered promptly (almost immediately in most cases) and clearly. They’re happy to connect with other team members, offer additional training, troubleshoot, and even look for custom solutions. I can’t recommend them enough when it comes to fast and reliable customer support!”

BlinkNow Foundation

“As usual, Fundraise Up support response was prompt, thorough, and totally understandable. Still the best support response team I have encountered. Well done.”

Rainforest Trust

“Customer Support Is Top Tier! Fundraise Up’s customer support team is highly responsive and they’ve always been able to fix the issue quickly and effectively. They truly set the standard for customer support.”

Oregon Humane Society

“Fundraise Up was very quick to respond and provided very clear, direct instructions for troubleshooting the issue I was experiencing. I’m grateful for Roman’s professionalism and support in resolving the problem.”

BC SPCA

“Thanks for the great, fast, informative support!”

Technical support when you need it most

Real human support that gets results — no bots or outsourcing, just a dedicated team ready to solve your technical issues quickly.

Support when you need it

Our exceptional team delivers personalized service with a remarkable 95% customer satisfaction rate. We understand your needs and respond quickly, helping you get the most from the platform through knowledgeable support.

We’ve got your back around the clock

Our dedicated technical support team is available 7 days a week across three continents. With personalized assistance just a click away, you can stay focused on what matters most — your mission. Experience the peace of mind that comes with world-class support backing you up.

While others rest, we’re at our best

December is our busiest month. Our technical support team answers your questions on weekends and holidays — including Giving Tuesday, Christmas Eve, New Year’s Eve, and New Year’s Day. Plus, our 99.99% uptime guarantee has you covered.

Ready to take your digital giving to the next level?

Request a demo

Industry benchmarks: B2B software & SaaS companies average a 77% CSAT score (Fundraise Up: 95%), while e‑commerce and retail averages 82%.