Supporters can update their payment information for recurring donations through the Donor Portal. This is the primary method for supporters to manage their payment methods and other recurring plan details.

You may have noticed that the payout amount for a donation sometimes differs from what you might expect based on the donation amount and fees. Here's why this happens and how payout amounts are calculated:

Fundraise Up offers a robust platform designed to handle large-scale fundraising events like telethons. Our system can process multiple donations simultaneously, ensuring your event runs smoothly even

When managing recurring donations through Fundraise Up, you may notice that these transactions appear differently in Stripe compared to how they're handled within Fundraise Up. How Recurring Donations

If you need to change the bank account where your Stripe payouts are deposited, you can easily update this information directly from your Stripe Dashboard. Steps to Update Bank Account To change the bank

When a supporter makes a donation through Fundraise Up, their first and last names are typically associated with the donation by default. However, some supporters may prefer to give anonymously for various

To change your payout date in Stripe: Log into your Stripe account Navigate to payout settings Adjust your payout schedule as needed Stripe offers flexibility in choosing how often you receive payouts.

When a recurring donation plan encounters a failed charge, such as due to an issue with the supporter’s credit card, Fundraise Up will automatically place the donation into a "pending" status. This means

Currently, Fundraise Up only records donations that the platform is responsible for and facilitates directly. We don't have a feature to record individual checks and cash gifts directly in our platform.

Sometimes, a recurring plan in Fundraise Up may have a "Scheduled" status due to being skipped either by the supporter or through the Dashboard. While there isn't a direct option to unskip a scheduled