Donors want simplicity, transparency, and control. Your nonprofit needs efficient tools to keep donors and grow, without extra admin work.
The refreshed Donor Portal delivers all of this. It's a sleek, intuitive dashboard where donors can easily manage their giving while reducing your team's workload.
What it is and why you’ll love it
The Donor Portal is a self-service donor dashboard where donors can manage everything about their donations in one place. Donors can easily view their donation history, download their receipts, and make changes to their recurring donations whenever they want.
Benefits for you and your donors
This helps solve two big challenges: keeping donors engaged and reducing staff workload. Instead of contacting your team for help, donors can now handle everything themselves - from changing payment details to adjusting donation amounts or downloading tax receipts.
Ready to use
The best part? The Donor Portal is ready to use right out of the box with Fundraise Up with no development or hidden fees. It’s reliable, secure, and designed to grow with your support base.
One of the main benefits we’ve experienced since moving our recurring donations to Fundraise Up is a reduction in the number of people reaching out for support since they can use the Donor Portal. — Brian Phair, Director, Donor Relations, Ovarian Cancer Research Alliance
Here’s what’s new — inside the updated portal
Personalized, streamlined home
Supporters land on a home page that feels more personal and intuitive. The new sidebar keeps key features within easy reach, making navigation a breeze. A larger, more flexible hero image allows your organization to vividly showcase your mission and programs.
Simpler, actionable subscription management
Managing recurring gifts is more intuitive than ever. Donors can easily edit, resume, upgrade, or reactivate their subscriptions—all from a single, streamlined interface.
Fundraiser tools that drive engagement
Supporters now see richer, more visually appealing fundraiser views. Card-style details make information clearer, and sharing options are just a tap away—making it simple for your supporters to spread the word and help your campaigns reach more people, faster.
Instant access to donation history
No more digging through cluttered pages for receipts. The new “Show all donations” link makes it simple for supporters to view their entire giving history with one click—saving time and support requests.
Proactive, transparent gift statuses
Supporters see what they need to know, right away. When a payment issue occurs, action buttons like “Retry” or “Resume” appear instantly, enabling supporters to resolve problems themselves.
What’s next
Your success depends on strong, loyal supporters. Give them a platform that matches their commitment—and watch your organization thrive.
See how Donor Portal can level up your fundraising: explore the docs or talk to our team.