When a supporter makes a donation through Fundraise Up, their first and last names are typically associated with the donation by default. However, some supporters may prefer to give anonymously for various

This guide explains how to update a supporter's email address in Fundraise Up. You might need to do this if a supporter entered their email incorrectly during the checkout process. Important Notes The

The receipt PDF can be customized from Dashboard > Settings > Receipt in your Fundraise Up account. Explore the receipting docs to learn about the available customizations.

Sometimes, a recurring plan in Fundraise Up may have a "Scheduled" status due to being skipped either by the supporter or through the Dashboard. While there isn't a direct option to unskip a scheduled

If a recurring plan is in a Failed status, it cannot be canceled in our system. This protocol helps maintain accurate and comprehensive statistics about the lifecycle and statuses of recurring plans. That

When processing donations through Fundraise Up, you may occasionally encounter a donation with the status "Early fraud warning." This status indicates that the cardholder has reported the transaction as

Fundraise Up account default option uses machine learning to determine when to set a recurring plan's status to Failed after charge attempts have been made, helping organizations to avoid unnecessary charges

A receipt serves as a confirmation of a successful donation and can be used for tax purposes. However, there may be instances where a donation needs to be refunded, and the corresponding receipt must be

Currently, Fundraise Up only records donations that the platform is responsible for and facilitates directly. We don't have a feature to record individual checks and cash gifts directly in our platform.

When a supporter makes a contribution through Fundraise Up, they agree to provide funds to a specified Campaign (and Designation, if applicable). Fundraise Up offers the flexibility to edit these details