Sometimes, it may be necessary to refund a donation made through Fundraise Up. Whether it's due to a supporter’s request or an administrative need, Fundraise Up provides a straightforward process for refunding

Sometimes, supporters may miss recurring plan installments due to various reasons. If a supporter wants to compensate for a missed donation, here's what you can do. Limitations on Charging Missed Installments

Configuring Single Sign-On (SSO) for Fundraise Up enhances security and streamlines user access. This guide outlines common errors you may encounter during the setup process and provides troubleshooting

As a 501(c)(3) organization, if you need to change the Tax ID associated with your Fundraise Up account, our support team is here to assist you. The process is simple: Reach out to our support team and

It can be confusing to see an outdated card listed on an active recurring plan in the Dashboard, especially when you know the supporter has received a reissued card. Here's why this happens. Reasons for

Questions in Fundraise Up allow you to gather additional information from supporters during the checkout process, providing valuable insights for your organization. While you can create and delete questions

Fundraise Up's organizational structure consists of a parent account and child sub-accounts. Parent Account Users:Can view the entire organizational structureHave access to the parent account and all

If you want to guide your supporters from the Donation Form Element straight to the checkout payment screen, skipping the suggested amount page, you can do so by configuring your campaign settings in Fundraise

Bacs Direct Debit is a popular payment method for recurring donations in the UK. If you have enabled Bacs Direct Debit for your Fundraise Up account but cannot see it as an option in the Virtual Terminal,

Sometimes, a recurring plan in Fundraise Up may have a "Scheduled" status due to being skipped either by the supporter or through the Dashboard. While there isn't a direct option to unskip a scheduled