Platform basics
Learn the key things you'll need to do when getting started with Fundraise Up, as well as creative guidelines, embedding instructions, and more.
Fundraise Up is an innovative web-based platform that makes it easy for nonprofits to accept donations and increase giving. With powerful features, Fundraise Up makes it simple for your organization to create and manage successful fundraising campaigns.
Getting started
Ready to get started with Fundraise Up? If you already have an account, we recommend exploring the onboarding guide, which will guide you through a ten-step account setup process.
If you don’t yet have a Fundraise Up account, contact our sales team to learn about the account options that are right for your organization.
Features
Fundraise Up comprises seven core features designed to optimize the donor experience and unlock additional revenue for your organization.
Campaigns
Create Campaigns in 22 different languages for each of your key fundraising activities, and take advantage of our powerful Checkout form for each one, whether its in the form of a modal overlay or a hosted Campaign Page. Fundraise Up's Checkout experience enables donation ask personalization using AI, includes upsell tools to boost recurring giving and overall revenue, and provides turnkey support for modern payment methods. Built with advanced fraud protection and encryption technology, our Campaigns provides your organization with an encrypted and secure solution for online giving. Learn more →
Elements
Elements is a library of UI components designed specifically for fundraisers and nonprofit marketers. Using Elements, you can add buttons, sliders, progress bars, and other engaging features to your existing website — no coding required. Learn more →
Payment methods
Offer popular payment methods that increase conversion. Fundraise Up offers turnkey activation for cards, wallets, bank and crypto. Learn more →
Donor Portal
Donor Portal is a self-service dashboard where your supporters can view and manage their donations and fundraisers. Optimized for retention, Donor Portal includes features that reduce the chances of supporters cancelling their recurring plans. Learn more →
Languages
Reach a global audience or optimize giving for supporters within your region. Using Fundraise Up, you can localize your donor experience into 22 languages, ensuring that supporting your organization is accessible to supporters from around the world. Learn more →
Dashboard
The Fundraise Up Dashboard gives you instant access to fundraising insights, donation management tools, account settings, and more. Learn more →
Integrations
Sync donations from Fundraise Up to virtually any other app using built-in integrations for Salesforce, Blackbaud products, Zapier, and more than 10 other platforms. Learn more →
Pricing model
Fundraise Up offers per-transaction pricing, with rates that can be customized to your organization’s needs based on processing volume.
Per-transaction pricing offers your organization a highly-scalable approach to online fundraising. Rather than paying steep upfront costs, you pay only a small, percentage-based fee for successful donations.
Fundraise Up pricing at a glance:
- Transaction-based
- No upfront costs
- No setup fees
- No subscription fees
- No contractual obligations
Account types
Your transaction fee is based on your Fundraise Up account type. Self-Managed Accounts have a static 4% transaction fee, and Custom Accounts have rates based on an organization’s online donation processing volume.
Both Self-Managed and Custom Accounts have access to all Fundraise Up’s features.
| Self-Managed | Custom |
|---|---|
| 4% per transaction | Custom rate based on volume |
| Best for organizations processing less than $500,000 USD/year in online donations | Best for organizations processing more than $500,000 USD/year in online donations |
Support
Fundraise Up offers free, 24/7 email support to all customers. Customers with a Custom Account may have access to additional support resources, as described below.
| Self-Managed | Custom |
|---|---|
| 24/7 email support | 24/7 prioritized email support |
| Access to Docs and Support articles | Access to Docs and Support articles |
| Dedicated Solutions Engineer during onboarding | |
| Dedicated Customer Success Manager | |
| Unlimited phone, text, and video support |
For questions or general inquiries, email our support team.
Technical information
The information below outlines key technical details about the Fundraise Up platform.
Browser compatibility
Fundraise Up leverages modern web technologies to provide optimized giving experiences for supporters across a range of devices and browser types. Below are browsers that Fundraise Up officially supports
| Browser | Minimum supported version |
|---|---|
| Apple Safari | 13.x |
| Google Chrome | 75.x |
| Microsoft Edge | 80.x |
| Mozilla Firefox | 80.x |
Other browsers may be compatible with Fundraise Up, but they are not officially supported.
In-app browsers
Fundraise Up’s Checkout modal, Campaign Page and other platform features are compatible with in-app browsers, but some payment options may not be visible during the donation process because of app or device limitations.
Processing capacity
Fundraise Up is capable of processing and validating up to 200 real-time transactions per second. This capacity can be scaled to 1,000 transactions per second on high-volume days such as GivingTuesday and December 31st.
Legal
Below, you will find information about how we protect your privacy, what you can and cannot do with Fundraise Up, and how we handle organization accounts.
For legal inquiries, email us direct.
Data processing addendum
A Data Processing Addendum (DPA) is an agreement between Fundraise Up and its customers that outlines the responsibilities of each party in relation to the processing of personal data. The DPA outlines the appropriate security measures that must be taken to protect the personal data of supporters and other stakeholders. The DPA is designed to ensure that Fundraise Up complies with all applicable data protection laws and regulations.
To request a signed copy of Fundraise Up’s DPA, email our support team.