Platform basics

Learn the key things you'll need to do when getting started with Fundraise Up, as well as creative guidelines, embedding instructions, and more.

Fundraise Up is an innovative web-based platform that makes it easy for nonprofits to accept donations and increase giving. With powerful features, Fundraise Up makes it simple for your organization to create and manage successful fundraising campaigns.

Getting started

Ready to get started with Fundraise Up? If you already have an account, we recommend exploring the onboarding guide, which will guide you through a 10-step account setup process.

If you do not yet have a Fundraise Up account, contact our sales team to learn about the account options that are right for your organization.


Features

Fundraise Up is comprised of seven core features designed to optimize the donor experience and unlock additional revenue for your organization.

Checkout

Checkout offers a streamlined and secure way for donors to give through your website. It enables donation ask personalization using AI, includes upsell tools to grow recurring giving, and provides turnkey support for modern payment methods. Built with advanced fraud protection and encryption technology, Checkout provides your organization with an encrypted and secure solution for online giving. And with support for more than 20 languages, Checkout helps you engage donors no matter where in the world they are.

Explore the docs →

Elements

Elements is a library of UI components designed specifically for fundraisers and nonprofit marketers. Using Elements, you can add buttons, sliders, progress bars, and other engaging features to your existing website—no coding required.

Explore the docs →

Payment methods

Offer popular payment methods at checkout that increase conversion. Fundraise Up offers turnkey activation for cards, wallets, bank, and noncash options like crypto and stock.

Explore the docs →

Donor Portal

Donor Portal is a self-service dashboard where your donors can view and manage their donations and fundraisers. Optimized for retention, Donor Portal includes features that reduce the chances of donors cancelling their recurring plans.

Explore the docs →

Languages

Reach a global audience or optimize giving for donors within your region. Using Fundraise Up, you can localize your donor experience in nearly 20 languages, ensuring that supporting your organization is accessible to donors from around the world

Explore the docs →

Dashboard

The Fundraise Up Dashboard gives you instant access to fundraising insights, donation management tools, account settings, and more.

Explore the docs →

Integrations

Sync donations from Fundraise Up to virtually any other app using built-in integrations for Salesforce, Blackbaud products, Zapier, and more than 10 other platforms.

Explore the docs →

Region-specific features: Fundraise Up supports region-specific payment methods, languages, receipting requirements, regulatory compliances, and data residency mandates. Learn more →

Pricing model

Fundraise Up offers per-transaction pricing, with rates that can be customized to your organization’s needs based on processing volume.

Per-transaction pricing offers your organization a highly-scalable approach to online fundraising. Rather than paying steep upfront costs, you pay only a small, percentage-based fee for successful donations.

Fundraise Up pricing at a glance:

  • Transaction-based
  • No upfront costs
  • No setup fees
  • No subscription fees
  • No contractual obligations

Account types

Your transaction fee is based on your Fundraise Up account type. Self-managed accounts have a static 4% transaction fee, and Custom accounts have rates based on an organization’s online donation processing volume.

Both Self-managed and Customized account types have access to all Fundraise Up features.

Self-managed Custom
4% per transaction Custom rate based on volume
Best for organizations processing less than $500,000/year in online donations Best for organizations processing more than $500,000/year in online donations

Support

Fundraise Up offers free, 24/7 email support to all customers. Customers with a Custom account may have access to additional support resources, as described below.

Self-managed Custom
24/7 email support 24/7 prioritized email support
Access to Docs and Support articles Access to Docs and Support articles
Dedicated Solutions Engineer during onboarding
Dedicated Customer Success Manager
Unlimited phone, text, and video support

For support-related questions or general inquiries, email: support@fundraiseup.com.


Security and compliance

Fundraise Up takes security and compliance seriously, offering a range of features to ensure that all user data is kept secure. All data is encrypted using the latest industry-standard encryption technology, and all payment processing is PCI-compliant. Fundraise Up also follows strict anti-fraud measures to keep your fundraising campaigns safe from fraudulent activities. Additionally, Fundraise Up is compliant with GDPR and other data protection laws, ensuring that all user data is handled responsibly and securely.

Fundraise Up holds the following security and compliance certifications:

Global ISO27001, SOC 2 Type 2, PCI DSS Level 1, WCAG 2.1 AA
US and Canada CCPA, CRA, PIPEDA
Europe GDPR
Asia
Latin America

To request more information about Fundraise Up’s security practices and compliances, email support@fundraiseup.com.


Technical information

The information below outlines key technical details about the Fundraise Up platform.

Browser compatibility

Fundraise Up leverages modern web technologies to provide optimized giving experiences for donors across a range of devices and browser types. Below are browsers that Fundraise Up officially supports

Browser Minimum supported version
Apple Safari 13.x
Google Chrome 75.x
Microsoft Edge 80.x
Mozilla Firefox 80.x

Other browsers may be compatible with Fundraise Up, but they are not officially supported.

In-app browsers

Fundraise Up Checkout and other platform features are compatible with in-app browsers, but some payment options may not be visible during checkout because of app or device limitations.

Cookies

Fundraise Up uses first-party cookies to ensure that the platform works properly, detect and prevent fraud, and understand how people interact with your giving experience. There are some cookies that are essential for Fundraise Up to function properly. These necessary cookies are described below.

Necessary cookies

Some cookies are essential to the operation of our platform and make it usable and secure by enabling basic functions. We use those cookies in a number of different ways, including:

  • Fraud prevention and detection: cookies and similar technologies that we deploy through our platform help us learn things about computers and web browsers used to access the Fundraise Up platform. This information helps us monitor for and detect potentially harmful or illegal use of our services. For example, in order to process payments transactions for our users, it is necessary for Fundraise Up to collect information about the donation and the donor. To help secure transactions and minimize fraud, we collect additional information through the use of cookies and other technologies in helping to identify bad actors and prevent them from making fraudulent donations.
  • Security: to protect user data from unauthorized access.
  • Functionality: to keep our platform working correctly, like showing donors the right information for their selected location.

Third-party vs. first-party cookies

There are two main types of cookies that can be set:

  • First party cookies: these cookies are placed and read by Fundraise Up directly when you use our platform.
  • Third party cookies: these cookies are not set by Fundraise Up, but by other companies, like Google or Facebook, for site analytics purposes. See further details below on how to manage these cookies.

Cookies used by Fundraise Up

  • Client ID: A client ID cookie is a first-party cookie set by Fundraise Up that is used to identify a user’s browser. This cookie is necessary for the platform to function properly and securely by helping us detect and prevent fraud, as well as understand how people interact with your giving experience.
    Cookie name fundraiseup_cid
    Expiration 10 years
    Type First-party cookie
    Necessary cookie Yes
  • Session ID: A session ID cookie is a first-party cookie set by Fundraise Up that is used to identify a user's session. This cookie is necessary for the platform to function properly and securely by helping us detect and prevent fraud, as well as understand how people interact with your giving experience. This cookie expires after a pre-determined period of time, usually when the user closes their browser.
    Cookie name fundraiseup_session
    Expiration Session
    Type First-party cookie
    Necessary cookie Yes

SSL requirements

Fundraise Up requires a valid SSL certificate to be installed on your web server, and your website must be served using HTTPS. If a valid SSL certificate cannot be detected, it will not be possible to process donations using Checkout.

Processing capacity

Fundraise Up is capable of processing and validating up to 200 real-time transactions per second. This capacity can be scaled to 1,000 transactions per second during high-volume days of giving like GivingTuesday and December 31.

If you expect to process a high volume of donations through your website or using Virtual Terminal, please notify our support team in advance by emailing support@fundraiseup.com.

Legal

Below, you will find information about how we protect your privacy, what you can and cannot do with Fundraise Up, and how we handle organization accounts.

For legal inquiries, email legal@fundraiseup.com.

Terms and conditions

Fundraise Up’s terms and conditions can be accessed at fundraiseup.com/terms.

Privacy policy

Fundraise Up’s privacy policy can be accessed at fundraiseup.com/privacy.

Data processing addendum

A Data Processing Addendum (DPA) is an agreement between Fundraise Up and its customers that outlines the responsibilities of each party in relation to the processing of personal data. The DPA outlines the appropriate security measures that must be taken to protect the personal data of donors and other stakeholders. The DPA is designed to ensure that Fundraise Up complies with all applicable data protection laws and regulations.

You can request a signed copy of Fundraise Up’s DPA by emailing support@fundraiseup.com.

 

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