What are cookies?
Cookies are small files that are stored on your device when you visit a website. They help with things like remembering login information, analyzing website traffic, and personalizing content to enhance the overall user experience. Fundraise Up also puts cookies onto your site visitors’ devices to improve security, prevent fraud and improve their site experience.
Cookies can sometimes raise privacy concerns from users, so it's essential to manage them correctly and remain compliant with regional regulations — in particular, the European GDPR regulations.
Cookies used by Fundraise Up
Here is a full list of the cookies that Fundraise Up uses and puts on users devices, with a description of their purpose.
Strictly necessary cookies
Strictly necessary cookies help ensure security, maintain core functionalities and prevent fraudulent activities by helping us detect potentially harmful or illegal use of our services. To aid secure transactions and minimize fraud, we collect additional information through these cookies and other technology in order to identify bad actors and prevent them from making fraudulent donations.
Fundraiseup_cid: This cookie is set by Fundraise Up, and is used to identify a user’s browser. This cookie is necessary for the platform to function properly and securely, as it helps us detect and prevent fraud.
Fundraiseup_consent: This cookie is set by Fundraise Up to store information about which cookie categories the site visitor has consented or not consented to. We only use this cookie on our Campaign Pages, not in our Checkout modal.
Cookies in this category enable the website to provide enhanced functionality and personalization in order to keep our platform working correctly — they make sure supporters see the right information for their selected location, for example.
Fundraiseup_func: This is a functional cookie required to ensure that the Fundraise Up service works properly on your site. This cookie collects and stores data that allows our platform to provide a better and more personalized donation experience for visitors. The information stored in this file helps us optimize a visitor's interaction with various elements on site, adjusting to their needs and preferences. For instance, the Reminder element will not function properly unless the site visitor accepts your use of functional cookies. Overall, these cookies ensure that Fundraise Up service works as effectively as possible, helping you to increase engagement and improve the giving experience for your visitors.
Performance cookies help collect and analyze data to improve the user experience, troubleshoot any issues, and understand how visitors interact with our platform. They may track anonymous user behavior, such as the pages visited, the time spent on each page, and any error messages encountered.
Fundraiseup_stat: This cookie is used to determine whether the user has given us permission to track their actions. If permission is granted, we will collect and analyze anonymous statistics about how visitors use the site. This data helps us optimize site functionality and provide a higher quality user experience.
Marketing cookies allow your organization to track user actions using pixel tags and third-party analytics services such as Google Analytics and Meta Pixel. They help understand how visitors interact with the website and provide insights into how website and services can be improved. We only use these cookies on our Campaign Pages, not in our Checkout modal.
Fundraiseup_mark: This cookie is used to track user consent to send events to Google Analytics and Meta Pixel from your Campaign Pages. This allows your organization to analyze user behavior, measure the effectiveness of advertising campaigns, and offer the most relevant content.
Cookies in your Checkout modal
As the Checkout modal appears on your organization's site, you must ensure the site aligns with compliance standards, which may mean you need to add a cookie banner.
Add Fundraise Up's cookie information to your banner
To add information about Fundraise Up's сookie files to your pre-existing сookie banner, please follow these steps. Please note that the specific steps may vary depending on the cookie banner service you use (for example, OneTrust, CookieYes, etc.).
- Log in to the administrative panel of your website.
- Go to the сookie banner settings.
- In the section displaying your site's Cookie information, add the Fundraise Up сookie files information. For each Cookie file, specify the Cookie Name, Category, Duration and Type.
- Make sure that the сookie banner is working correctly. Open your site in incognito mode in your browser. When the сookie banner appears, check that the Fundraise Up cookie files are correctly displayed in the right categories.
Cookies on your Campaign Page
There’s no action you need to take to make sure your Campaign Pages remain GDPR compliant — our Campaign Pages have a built-in cookie banner that is automatically shown to site visitors from European countries.
This small banner presents supporters with the option to reject, accept or manage their cookies. If they ignore the banner or choose Reject then only the strictly necessary cookies will be used. This means visitors will be able to continue to use the page if they choose not to interact with the banner.
If they select Manage, they’ll see a simple description of what each type of cookie is used for, and they can allow or reject invidivual cookie types as they wish. As mentioned above, marketing cookies are only used on the Campaign Page, and are not used for the Checkout modal.
1. We’re an American/Canadian organization, and we get donations from Europe/the UK. What should we do?
If you’re accepting donations from European supporters through the Checkout modal, you still need to comply with GDPR by implementing a clear cookie banner on your site (where the Checkout modal opens) that informs users about what types of cookies are used and why, and obtain their consent before collecting any data. This is a crucial step in ensuring GDPR compliance and avoiding potential fines and/or penalties from regulatory authorities in Europe.
2. What happens if we just don’t show a cookie banner at all? Will our site be blocked in Europe?
If your organization’s website accepts donations through the Checkout modal from European citizens, it’s essential that you ensure compliance with the European General Data Protection Regulation (GDPR) by displaying a cookie banner. Your page won’t be blocked if you don’t have a cookie banner, but it can result in fines and penalties if a regulatory authority determines you’re not in compliance with European regulations.
3. Our site has never had a cookie banner. How do I set one up?
- By using a simple plugin or widget. This is the easiest and fastest way to add a cookie banner to a website. There are many plugins and widgets that allow you to easily create a banner with customizable design and text. Some examples are Onetrust, CookieYes, Cookiebot and GDPR Cookie Consent.
- By creating a customized a cookie banner in your content management system (CMS). Some CMSs, such as Joomla and Drupal, have built-in cookie banner support. If your CMS has this feature, you can simply customize your banner in the CMS settings.
4. Are there any third-party cookies used by Fundraise Up?
No, we do not deploy third-party cookies.
5. What happens if a user decides to block one or all of the cookies?
Blocking these cookies can impact certain functionalities. For instance, users blocking the
fundraiseup_cid would affect proper functioning of our platform and anti-fraud measures, which is why this cookie must be categorized under ‘strictly necessary’ in the cookie banner, so that it cannot be blocked. Users who choose to block the
fundraiseup_func cookie could find it affects their experience of the site, as their preferences and previous interactions will not be remembered thereafter. Blocking
fundraiseup_mark won’t affect the user’s experience, but will impact data tracking for that user.