If a recurring plan is in a Failed status, it cannot be canceled in our system. This protocol helps maintain accurate and comprehensive statistics about the lifecycle and statuses of recurring plans. That

Firstly, it's important to note that Fundraise Up does not process donations directly. We rely on trusted third-party payment processors like Stripe to handle payment transactions for our platform. When

Micro-deposits are a method of verifying bank account ownership when supporters make contributions via certain bank transfer methods, particularly ACH and PAD. When Are Micro-Deposits Used? Micro-deposits

When organization user set up recurring donations through Fundraise Up's Virtual Terminal with a specific end date, they might wonder what happens if the final installment falls on the same day as the

When a supporter makes a donation through Fundraise Up, their first and last names are typically associated with the donation by default. However, some supporters may prefer to give anonymously for various

If you've noticed that a transaction in Stripe contains Fundraise Up metadata, but you can't find it in your Fundraise Up dashboard, it may be because the transaction was a failed donation attempt via

The Fundraise Up platform enables supporters to donate using cryptocurrency conveniently and securely, charging a 5% fee for processing crypto donations. This fee is not added to the donation amount but

As a UK charity using Fundraise Up, you'll be pleased to know that our platform fee qualifies for Gift Aid. This means you can claim Gift Aid on the gross donation amount, including the platform fee. HM

At Fundraise Up, we use a straightforward formula to determine the end date of a recurring donation. The calculation is based on the date of the initial donation and the frequency selected by the supporter.

Currently, Fundraise Up only records donations that the platform is responsible for and facilitates directly. We don't have a feature to record individual checks and cash gifts directly in our platform.