Gather the information you need from supporters before and after conversion.

Decide what information you want to collect from supporters. Any information you choose to display will appear, along with required fields for the supporters’s first name, last name, and email address. This screen is displayed before the supporter makes their donation — we recommend keeping required fields to a minimum so that conversions aren't affected.

Ask for title (UK, France, Germany, Austria and French Canadian only)

Organizations in the UK, France, Germany, Austria or Canada (in the latter case, provided the organization's language is set to French) may choose to ask their supporters for a title (e.g., Mr., Ms., Herr, Frau, etc.).

Ask for mailing address

Enable this checkbox to collect a supporters’s mailing address. You can also set a minimum donation amount that requires an address and make this field mandatory.

Some European countries require you to collect a supporter’s mailing address. In these cases, Fundraise Up may automatically require the address regardless of your settings.

We recommend asking supporters for their mailing address only when absolutely necessary. Data from Fundraise Up shows that making the mailing address field optional increases conversions by 3.4% across all devices. If collecting an address is unavoidable, consider requiring it only for donations over a certain amount, and consider using address validation only when it's necessary.

Ask for phone number

Enable this option to allow supporters to provide a phone number before checkout. We recommend leaving this optional, as requiring a phone number can decrease conversions. You can also set a minimum donation amount to require a phone number.

Allow to donate anonymously

This allows your supporters to remain anonymous if they choose. Supporter information will still be visible to your organization in the dashboard, but will not be used publicly (e.g., in publications, reports, or infographics).

Allow donations on behalf of organizations

Enable this checkbox to allow supporters to specify the name of an organization, such as a company, club, or association, that should receive credit for the donation.


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