Thank you screen

Choose what to show your supporters after a successful conversion in the Checkout modal.

The Thank you screen is the screen is the screen that your supporters see after completing their donation..

In your Checkout modal settings, you’ll find a Thank you screen section where you can:

  • Choose to show supporters Fundraise Up's in-checkout Thank you screen, which includes social media sharing options,
  • Or redirect them to a specific URL (for example, if your organization already has a dedicated “Thank You” page.)

Fundraise Up Thank you screen

 
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This is the default option for the Checkout modal, with several customization options available.

Sharing channels

 
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If you've chosen to show the in-Checkout Thank you screen, you can determine whether or not supporters see sharing options by toggling on or off the ability to share to each social platform.

When any social platform is enabled, supporters will see a screen similar to the following:

When all social platforms are unchecked for sharing, the supporter will see a screen similar to the following:

Sharing URL

 
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This is the URL that is shared when a supporter chooses to share their donation.

Here, you have two options:

  • You can choose to leave this blank. When left blank, Fundraise Up will automatically share the URL of the webpage the supporter made their donation from.
  • You can enter your own URL. You may enter any URL here to "force share" a specific page or campaign. This is useful for specific initiatives, landing pages, events, etc.
If you'd like the Checkout modal to open over the page when the user arrives at this URL, be sure to add the campaign ID at the end (e.g. https://yourorganization.org/landing-page#DONATE)

Setting different sharing URLs for multiple languages

You can customize the sharing URL for each language enabled in your Campaign.

  1. Go to Campaigns > [Your Campaign] > Settings > Localization.
  2. Select the language.

  3. In the Checkout modal thank you screen, sharing URL field, enter the link you want supporters to share for that specific language.
  4. Click Save changes to apply your settings.

Custom default message

 
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You can customize the message that appears by default along with the social media share.

If you leave this empty, the supporter will be able to choose their own message.

If you enter a custom message, that will be displayed by default along with the share. This allows you to communicate and reinforce your campaign's message, even if the supporter chooses not to provide their own message.

When the Default sharing message field is left empty, it appears like this on Facebook, for example:

Enabling sharing channels

 
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If you'd like to discourage supporters from sharing on any of the social media platforms we support, you can disable them here:

Typically, unless you have a specific reason to discourage sharing, enabling all of them is considered best practice.

Redirect to a specific URL

 
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Redirect replaces the Fundraise Up Thank you screen with your own page. Since the default screen is designed to encourage supporters to share their donations on social media, consider including these sharing options on the page to which you are redirecting them.

Setting different redirects for multiple languages

 
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You can customize the redirect URL for each language enabled in your Campaign.

  1. Go to Campaigns > [Your Campaign] > Settings > Localization.
  2. Select the language.

  3. In the Checkout modal thank you screen, target URL field, enter the link to which you want supporters to be redirected for that specific language.
  4. Click Save changes to apply your settings.
  5. Repeat these steps for other languages, if necessary.

Specific URL parameters

 
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When we redirect a supporter to your chosen thank you page, we add the following parameters to the landing address so these can be picked up by the destination as needed:

  • donationId — the unique Fundraise Up donation ID
  • amount — the donation amount in XX.XX format. E.g. "10.20", "10.00"
  • currency — the ISO currency code. E.g. "USD", "EUR"
  • monthly — given as either "true" or "false"
  • supporterFirstName and supporterLastName — the first and last name of the supporter
  • supporterEmail — the supporter’s email
  • designationId — the designation ID, if a designation was selected
  • designationName — the designation name, if a designation was selected
  • tributeId — the tribute ID, if the donation was made with a dedication
  • lang — the checkout language displayed to the supporter. Shown in lowercase, two-letter codes without locale extensions (for example, not “en-us” or “en-gb”).

The final thank you page URL would therefore look something like this:

1https://www.example.org/thank-you
2  ?donationId=DTECRHJM
3  &amount=26.50
4  &currency=USD
5  &monthly=true
6  &supporterFirstName=John
7  &supporterLastName=Salmon
8  &supporterEmail=johnsalmon%40gmail.com
9  &designationId=EVYM3M9Q
10  &designationName=Where%20it%20is%20needed%20most
11  &tributeId=TGRRPJUA
12  &lang=en

If you are using a custom Thank You screen, you have the option to construct your own tribute completion link for tribute donations by using the tributeId parameter. This link must be constructed as follows: [Donor Portal URL]/tributes/[tributeId] — for examplehttps://mycharity.donorsupport.com/tributes/TGRRPJUA. You can find and set your Donor Portal URL in your Dashboard settings.

 

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