Content

You can customize the visual elements that supporters see by choosing a logo and media content (images or videos).

• The logo appears above the text — see the “Relief Operations International” example in the screenshot above.
• Image must be at least 1248×702 px.
• Videos are supported from YouTube and Vimeo, including both pre-recorded videos and live streams. Make sure the video is set to public on your platform. Videos do not autoplay — supporters will need to start playback themselves.

YouTube and Vimeo automatically adjust video quality based on the viewer’s internet connection and device.

• For Vimeo, we recommend using a video size of at least 426×240 px with a 16:9 aspect ratio for the best appearance.
• YouTube videos are fully responsive, with no specific size requirements. Common resolutions include 1920×1080 (Full HD) and 1280×720 (HD), both using a 16:9 aspect ratio.

If your video becomes unavailable (deleted, set to private, or otherwise inaccessible), we'll automatically display the image you've uploaded in the Media section of the same settings page. We recommend always uploading a fallback image alongside your video to ensure supporters still see relevant visual content. If no fallback image is provided, a default neutral image created by Fundraise Up will be displayed.

• Heading: choose a short headline text for your Page that expresses your campaign's main message.
• Message: write a few lines telling supporters why they should donate to you and how their donation will help. You can format the text with bold and italic styles, as well as insert links from the text. There is no limit on this text, and very long texts will simply extend further down the left-hand side of the Campaign Page.

You have the option to add up to three custom links. These can direct to webpages, they can be mailto links for emailing your organization, or click-to-call links for contacting your organization by phone. They will appear as underlined, clickable text below the Campaign Page's message text. You can also enable and disable various social media links, which will appear at the top of the Page. As best practice, we recommend leaving all social media options checked if possible.

• Webpages: enter the page address in full, including the http or https at the beginning.
• Emails: enter mailto: then the email address you want supporters to contact you at.
• Phone: enter the phone number you want supporters to call you on in full, without any dashes. Include a + at the start and the international country code. For example: a US/Canadian number should be entered +12122121212, a UK phone number should be entered +447121212121, and so on.

You can add various localized versions of your Heading, Message and Custom links in the campaign's Localization settings.