Frequencies

The default frequency determines which donation schedule supporters see first in the donation form. You can also configure a second frequency, which appears as an additional option supporters can select.

When you enable two frequencies, the Default frequency section becomes available, allowing you to decide which frequency supporters see first.

For combinations of “monthly” and “once” frequencies, the Default frequency section includes the Determined by AI option. This is pre-selected for all new campaigns, and we recommend keeping it enabled, as it typically increases revenue by analyzing supporter behavior.

• Once
• Daily
• Weekly
• Biweekly (every 2 weeks)
• Every 4 weeks
• Monthly
• Bimonthly (every 2 months)
• Quarterly (every 3 months)
• Semiannually (every 6 months)
• Annually

When you enable daily donations in your campaign, you can set optional start and end dates. This lets supporters schedule their daily donations to begin on a future date and end on a specific date — or continue indefinitely.

Setting these dates eliminates manual work during special events like religious holidays and fundraising marathons. When you set dates, supporters can confirm or adjust them during checkout, and the daily donations will automatically stop on the end date.

To configure start and end dates for daily donations:

1. Go to Campaigns > [Your campaign] > Settings > Frequencies and make sure the Daily option is selected.
2. In the Start and end dates for daily donations section, check either or both:
   • Enable start date — lets supporters schedule when daily donations begin.
   • Enable end date — lets supporters choose when daily donations end.
3. Optionally, add a Suggested start date or Suggested end date in the date picker.
4. Click Save changes.

When supporters select Daily frequency in checkout, they'll see the start and end dates with an Edit option. They can:

• Confirm your suggested dates.
• Edit either date.
• Clear the Start date (defaults to today).
• Clear the End date (makes the plan ongoing).

Start dates can be scheduled up to 6 months in advance. End dates can be scheduled up to 24 months in advance.

Dates use each supporter's local time zone, so everyone starts on the same calendar date regardless of location. If you set November 1st as a start date, all supporters will begin on November 1st in their own time zone. Your Dashboard displays dates in your organization's time zone, so you may see October 31st or November 2nd for some supporters — but they all start on the correct date for their location.

Your campaign can use these AI optimizations regardless of selected frequencies:

• Suggest a recurring donation before donation. Enables AI to determine when to suggest recurring donations before checkout, helping convert one-time supporters to recurring supporters.
• Suggest a recurring plan after donation. Enables AI to optimize when to show post-donation monthly upsell offers, without affecting the main donation flow. This feature won’t display for donations that include tributes.