Platform basics
How can I start a recurring plan on a future date? Creating a recurring plan with a future start date can only be done with Virtual Terminal. Given that recurring plans with future start dates can only
Is Fundraise Up SCA and 3D Secure compliant? Fundraise Up incorporates Stripe's protections, ensuring that if a donor is paying with a card that requires 3D Secure/SCA authentication, that they are prompted
Adding Fundraise Up to Your Privacy Policy While not required, you may want to mention or include Fundraise Up in your privacy policy. Most organizations maintain a privacy policy on their respective websites
How will donations appear on my donors' bank statements? Donations via Fundraise Up will appear on your donor's bank statements using the descriptor you set up in your payment processor. Stripe Stripe
Absolutely! Fundraise Up is SOC 2 compliant. We have secured our SOC 2 Type 2 report and are ready to share it upon request. Just reach out to our support team, and we'll provide you with the necessary
How can I edit custom Questions asked during Checkout or P2P setup? The questions interface for your campaigns and elements offer options for your questions, but does not offer edit functions for existing
Is donor coverage of fees tax deductible? Yes – when a donor checks the box to Cover Fees, our software simply increases their gift amount by an amount commensurate to the platform and processor fees we
Can I set an offline amount to be reflected in goal meter elements? You can either enter an offline amount for each campaign, or you can fill an Add Amount value on Goal Meter or Stat Counter elements
Where can I change my email notification settings? Fundraise Up offers the ability to notify you via email when certain events occur. To see the options available for your notification settings, please
We’re always looking to make your Fundraise Up experience better and better. For more info, see the following links! Learning about the latest feature updates - Our Changelog covers updates and feature

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