Profile settings
Accounts and subaccounts
Audit log
Track all changes to donations, recurring plans, and supporters across your organization.
The Audit log records every action in your Fundraise Up account. It shows you what changed, who made the change (or if it happened automatically), and when it happened.
Use the Audit log when you need to:
- See what happened to a specific donation or recurring plan.
- Verify that a team member made a change correctly.
- Trace the sequence of events that led to an issue.
- Analyze cancellation patterns to improve supporter retention.
- Confirm when and how supporter information was modified.
- Meet compliance requirements by documenting who accessed or modified data.
Go to Settings > Audit log to view it.
Access to the Audit log
Link copied
The Audit log is visible to users with these roles:
- Organization Administrator.
- Campaign Administrator.
- Support Specialist.
If you manage subaccounts, you can view the Audit log for all of them.
Search and filter events
Link copied
Search by ID to find a specific donation, recurring plan, or supporter.
Filter your results by:
- Date — Choose a date range.
- Account — Select which subaccount to view (if you manage multiple accounts).
- Event — Filter by event category: API keys, donations, recurring plans, supporters, transaction attempts, or tributes. See the complete list of event types below.
- Initiator — Select one or more: System (Fundraise Up), API, or individual staff members.
Event details
Link copied
Click an event to see its complete record.
For actions made by staff members, you'll see:
- What changed (for example, supporter’s last name changed from Gracia to Garcia).
- The organization user’s name and role.
- Which account they belong to (if you manage subaccounts).
- A unique Log ID to reference with support or your team.
- Where the change was made (Campaign Page, Checkout Modal, Dashboard, Donor Portal, or Virtual Terminal).
- The organization user's IP address.
A record of the actions made by a staff member
The timestamp shows in your account's default timezone. Hover over it to see the time in your computer's timezone.
Some staff actions show a Shadow badge next to the person's name. This badge indicates that the staff member used shadow login to access the supporter's Donor Portal.
Shadow login is a troubleshooting tool that lets staff access a supporter's Donor Portal without needing their login credentials. This helps you test changes or resolve issues that supporters report.
Staff with Organization Administrator, Campaign Administrator, or Support Specialist roles can use shadow login to access a supporter's Donor Portal. To access it, go to the Supporters page, select a supporter, and click Open Donor Portal.
When you access someone's portal this way, you can do everything they can do, except increase recurring donation amounts with the Give more button.
Shadow login is a troubleshooting tool that lets staff access a supporter's Donor Portal without needing their login credentials. This helps you test changes or resolve issues that supporters report.
Staff with Organization Administrator, Campaign Administrator, or Support Specialist roles can use shadow login to access a supporter's Donor Portal. To access it, go to the Supporters page, select a supporter, and click Open Donor Portal.
When you access someone's portal this way, you can do everything they can do, except increase recurring donation amounts with the Give more button.
For automatic actions, you'll see:
- Status changes (for example, Pending → Succeeded).
- What triggered the event (API or Fundraise Up’s system).
- A unique Log ID to reference with our support or your team.
- The event source (API or system).
- The IP address from which the change was made (for API events only).
A record of the system changes
Event types
Link copied
API key
| Event type | Event description |
|---|---|
| API key created | A new API key was created. |
| API key deleted | An API key was deleted. |
| API key updated | An API key was modified. |
Donation
| Event type | Event description |
|---|---|
| Donation created | A charge (one-time or installment) was created to process the payment. |
| Donation dispute created | A donation dispute was opened. |
| Donation dispute in review | The payment provider is reviewing the evidence you provided. |
| Donation dispute lost | The organization lost the dispute. |
| Donation dispute won | The organization won the dispute. |
| Donation early fraud warning | The payment provider warned of possible fraud. |
| Donation failed | The charge failed because the payment couldn't be processed. |
| Donation pending | The charge was created but is waiting for a response from the payment provider. |
| Donation pending (waiting for the payment provider's response) | The payment provider didn't respond during the payment attempt. The charge will process later. |
| Donation pending (waiting for transfer) | The charge is waiting for a bank transfer to complete. |
| Donation pending (verification required) | A bank account was used as the payment method and needs verification. The charge moved to pending status. |
| Donation pending (PayPal action required) | PayPal is the payment method and requires manual approval. The charge moved to pending status. |
| Donation personal information deleted | The supporter's personal information was removed from this charge. |
| Donation refunded | All funds, including the Fundraise Up fee, were refunded. |
| Donation retrying | The first charge attempt failed. A new attempt will be made. |
| Donation scheduled | A one-time donation was scheduled for a future date. |
| Donation successful | The payment was processed successfully. |
| Donation updated | One or more payment parameters changed for this donation (such as payment method, amount, or frequency). Click the event to see what changed. |
Recurring plan
| Event type | Event description |
|---|---|
| Recurring plan activated | A new recurring plan was activated. |
| Recurring plan canceled | The recurring plan was canceled. |
| Recurring plan completed | The recurring plan ended because it reached its limit (such as a total donation amount or end date). |
| Recurring plan failed | The recurring plan status changed to failed, according to your recurring plan settings. |
| Recurring plan paused | The recurring plan was paused. No installments will be charged during the pause. |
| Recurring plan payment terms updated | One or more payment parameters changed (such as payment method, amount, or frequency). Click the event to see what changed. |
| Recurring plan personal information deleted | All supporter details for this recurring plan were deleted. |
| Recurring plan retrying | The first attempt to charge the current installment failed. A new attempt will be made. |
| Recurring plan scheduled | The recurring plan was created with a future date for the first installment. |
| Recurring plan supporter preferences updated | One or more donation-related preferences changed (such as designation, supporter name, or anonymity). Click the event to see what changed. |
Supporter
| Event type | Event description |
|---|---|
| Supporter created | A new supporter was created. |
| Supporter details deleted | A supporter's personal information was deleted. |
| Supporter updated | A supporter's personal information was changed. |
Transaction attempt
| Event type | Event description |
|---|---|
| Transaction attempt failed | The charge attempt failed. |
| Transaction attempt pending | The charge attempt is in progress. |
| Transaction attempt successful | The charge attempt succeeded. |
Tribute
| Event type | Event description |
|---|---|
| Tribute card sent | A tribute card was sent for a one-time donation or recurring plan. |
| Tribute created | A tribute was set for a one-time donation or recurring plan. |
| Tribute updated | A tribute was changed on a one-time donation or recurring plan. |
| Tribute personal data deleted | Personal data for a tribute was deleted. |
Donation
Link copied
| Event type | Event description |
| Donation created | Creation of a charge (one-time or installment) to start the debit process. |
| Donation dispute created | Opening a donation dispute. |
| Donation dispute in review | The payment provider verifies the evidence provided by the organization. |
| Donation dispute lost | The organization has lost the dispute. |
| Donation dispute won | The organization has won the dispute. |
| Donation early fraud warning | Payment provider warned of possible fraud. |
| Donation failed | Charge failed due to inability to debit. |
| Donation pending | The charge has been created on our side, but is awaiting a response from the payment provider. |
| Donation pending — waiting for the payment provider’s response | We did not receive a response from the payment provider during the debit attempt. The charge will be processed later. |
| Donation pending — verification required | Bank account is used as a payment method and needs to be verified. Charge moved to pending status. |
| Donation pending — PayPal action required | PayPal is used as the payment method and manual approval is required on the payment provider side. Charge moved to pending status. |
| Donation refunded | All funds, including our fee, have been refunded. |
| Donation retrying | First attempt to charge off failed. A new attempt will be made. |
| Donation scheduled | One-time donation is scheduled. |
| Donation successful | The charge was successfully debited. |
| Donation updated | One or more payment parameters — such as payment method, donation amount, or frequency — have been changed for this donation. To see exactly what has changed, click on the event. |
| Donation personal information deleted | The supporter's personal information has been removed from the charge. |
Recurring plan
Link copied
| Event type | Event description |
|---|---|
| Recurring plan activated | A new recurring plan has been activated. |
| Recurring plan canceled | This recurring plan has been canceled. |
| Recurring plan completed | This recurring plan has ended. The donor has set a limit (such as a total donation amount limit) and the limit has been reached. |
| Recurring plan donor preferences updated | One or more donation-related parameters — such as designation, donor name, anonymity preference, etc. — have been changed for this recurring donation. To see exactly what has changed, click on the event. |
| Recurring plan failed | This recurring plan is now set as failed, according to your Recurring plan settings. |
| Recurring plan paused | This recurring plan has been paused for a specified period of time, during which no installments will be charged. |
| Recurring plan payment terms updated | One or more payment parameters — such as payment method, donation amount, frequency, etc. — have been changed for this recurring donation. To see exactly what has changed, click on the event. |
| Recurring plan retrying | First attempt to charge the current installment has failed. A new attempt will be made. |
| Recurring plan scheduled | This recurring plan has been created and the donor has selected a future date for the first installment to be processed. |
| Recurring plan personal details deleted | All supporter details associated with this recurring plan have been deleted. |
Supporter
Link copied
| Event type | Event description |
| Supporter created | A new supporter has been created. |
| Supporter details deleted | A supporter’s personal information has been deleted. |
| Supporter updated | A supporter’s personal information has been changed. |
Transaction attempt
Link copied
| Event type | Event description |
| Transaction attempt failed | Charge attempt failed. |
| Transaction attempt pending | Charge attempt is now in progress. |
| Transaction attempt successful | Charge attempt was successful. |
Tribute
Link copied
| Event type | Event description |
| Tribute card sent | Tribute has been sent for one-time donation or recurring plan. |
| Tribute created | Tribute has been set for one-time donation or recurring plan. |
| Tribute updated | Tribute has been changed on one-time donation or recurring plan. |