Stripe
Stripe is an online payment platform that provides a comprehensive suite of payment processing services to businesses of all sizes. It offers advanced features such as recurring payments and fraud protection, making it an ideal choice for organizations needing a secure, reliable, and efficient payment solution.
Stripe is an essential component of using Fundraise Up, as it provides secure and reliable payment processing architecture. To use Fundraise Up, you must connect an active Stripe account.
Connecting Stripe
If your organizations already has a Stripe account, visit the Stripe page in the payment options section of your account’s settings. Select the Connect Stripe account option and follow the prompts to connect the Stripe account.
Getting a Stripe account
If your organization does not yet have a Stripe account, or if you want to create a new Stripe account for use with Fundraise Up, visit the Stripe page in the payment options section of your account’s settings. Select the Create new account button.
Next, select the Activate Stripe account button and follow the prompts in Stripe to finish activating your Stripe account.
Nonprofit discount
Stripe offers special discounted rates to eligible nonprofits. Nonprofits can access reduced processing fees for certain types of payments, including credit and debit card payments, ACH payments, Apple Pay, and Google Pay. Learn more →
Payment methods
Stripe supports a wide range of payment methods, including credit and debit cards, ACH payments, Apple Pay, Google Pay, and more. All payment methods are secure and encrypted, ensuring that customers can make donations confidently and securely. Additionally, Stripe supports payments in over 135 currencies, making it a great choice for engaging donors around the world.
Below are the payment methods supported by Stripe in Fundraise Up:
| Cards | Visa, Mastercard, American Express, Diners, Discover, Cartes Bancaires, JCB, China Union Pay |
|---|---|
| Bank debits | ACH Direct Debit, Pre-authorized debit in Canada, Bacs Direct Debit, SEPA Direct Debit, BECS Direct Debit |
| Bank redirects | iDEAL |
| Wallets | Apple Pay, Google Pay, Click to Pay |
Fees
Stripe assesses fees based on the payment method used to process a donation. You can view an explanation of fees on Stripe’s website. Learn more →
The Fundraise Up transaction fee is a flat-rate fee. We do not charge fees based on the payment methods used to process donations.
Bank transfer limits
Stripe offers the ability to transfer funds from your Stripe account to your bank account in certain countries. Depending on the country, Stripe may impose certain limits on bank transfers, such as a maximum amount per transfer and a maximum number of transfers per month. Before initiating a bank transfer, please check the Stripe documentation to confirm the limits that apply to your country.
The table below displays the standard bank transfer limits for the United States, Canada, Australia, and the United Kingdom.
| Country | Bank method | Transaction limit | Weekly limit |
|---|---|---|---|
| United States | ACH Direct Debit | $6,000 USD | $10,000 USD |
| Canada | ACH Direct Debit | $3,000 CAD | $15,000 CAD |
| Australia | BECS Direct Debit | $10,000 AUD | $10,000 AUD |
| United Kingdom | BECS Direct Debit | Contact Stripe | £10,000 GBP |
Supported countries
To use Fundraise Up, your organization needs to connect an active Stripe account that is based in one of the following countries:
| Australia | Latvia |
| Austria | Lithuania |
| Belgium | Luxembourg |
| Brazil | Malta |
| Bulgaria | Mexico |
| Canada | Netherlands |
| Cyprus | New Zealand |
| Czech Republic | Norway |
| Denmark | Poland |
| Estonia | Portugal |
| Finland | Romania |
| France | Singapore |
| Germany | Slovakia |
| Greece | Slovenia |
| Hong Kong | Spain |
| Hungary | Sweden |
| India | Switzerland |
| Ireland | Thailand |
| Italy | United Kingdom |
| Japan | United States |
Transferring metadata to Stripe
Please note that when you change information about an existing donation in the Fundraise Up Dashboard, this will not change that information in Stripe. The metadata shown in Stripe always reflects the exact metadata that was collected by Fundraise Up at the point of donation, which cannot be changed. For example, if a donor decides to change the designation attached to their recurring donation and this is done through the Fundraise Up Dashboard, the corresponding Designation Code and Designation ID will not update in Stripe.
Troubleshooting
If you are experiencing issues with Stripe, you can find help in the Stripe support center or by reaching out to the Stripe support team directly. You can also find helpful tips and troubleshooting advice in the support section of our website.