Learn about settings for your user profile in Fundraise Up.

The settings for your Fundraise Up user profile are managed from the Profile page in your Dashboard settings.

From this page, you can modify your name, update your email address and account password, and manage your two-factor authentication (2FA) settings.

Two-factor authentication (2FA)

See your account’s 2FA status: whether or not 2FA is enabled, and whether it’s enabled through an authenticator app or through SMS.

You can disable or enable 2FA, and change your chosen verification method in this section: from SMS to authenticator app, or vice versa. Click Switch to using [method] and follow the instructions.

Enabling 2FA

To enable 2FA, click Enable two-factor authentication and follow the instructions. You will need to give your Fundraise Up account password.

You can choose between two verification methods:

  • SMS: every time you log in, you’ll have to enter a code sent to your mobile device via SMS.
  • Authenticator app: every time you log in, you’ll have to enter a code automatically generated in an app on your device. You can use any authenticator app for this: Google Authenticator, Authy, Duo, etc.

We recommend the second option, as authenticator apps are more secure and convenient to use. They also don’t require phone signal, and aren’t affected if you go abroad and/or change your SIM card.

Backup codes

If you choose to use an authenticator app, you will be given backup codes when you set up 2FA. Backup codes can be used to log into your Fundraise Up account in the event that you lose access to the device that had your authenticator app installed on it. For this reason, we recommend writing down all these codes and keeping them somewhere safe. You can find them on this Profile page of your Dashboard settings at any time.

To create a new set of backup codes, click the chevron symbol to view your codes, then click Generate new backup codes.