Image upload specifications

Required image sizes and file formats across Fundraise Up.

This article covers all image upload locations in the Fundraise Up platform. For each location, you’ll find minimum required dimensions and permitted file types. Any aspect ratio is permitted as long as the image meets the minimum size requirements.

Receipt

 
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Go to Settings > Receipt to upload:

  • A logo for PDF receipts.
  • A signature image that appears above the signature name.

Only Organization Administrators can upload images for receipts.

Signature image

 
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Signature on receipt

Minimum size 240×240 px
Permitted file types JPG, PNG, GIF (static image only)

Checkout modal

 
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Main image at the top, logo below

Customize images that appear alongside your Checkout Modal from Campaigns > [Your campaign] > Checkout Modal > Ask page. You can set logo and main image.

Main image

 
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Minimum size 1032×578 px
Permitted file types JPG, PNG, GIF (static image only)

Campaign Page

 
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Logo at the top, main image below

Upload visual content to customize your Campaign Page with the following options:

Main image

 
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Minimum size 1248×702 px
Permitted file types JPG, PNG, GIF (static image only)

Donor Portal

 
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Go to Settings > Donor Portal to set:

  • Browser icon (favicon).
  • Hero image, which serves as the main image in the Donor Portal.

Browser icon

 
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Favicon of the Donor Portal

Minimum size 32×32 px
Permitted file types JPG, PNG, GIF (static image only)

Hero image

 
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Main image in the Donor Portal

Minimum size 1860×700 px
Permitted file types JPG, PNG, GIF (static image only)

Goal reached image

 
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The Donor Portal image shown when a goal is reached

Go to Campaigns > [Your campaign] > Fundraisers > Goal to set the image that appears when a Fundraiser reaches its goal. This image appears in the Donor Portal.

Minimum size 1860×580 px
Permitted file types JPG, PNG, GIF (static image only)

Emails

 
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Logo at the top, image below

Customize system-generated emails with your own logos and images.

  • For organization-wide settings: Go to Settings > Emails.
  • For campaign-specific settings: Go to Campaigns > [Your campaign] > Emails.

Image

 
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Minimum size 1160×436 px
Permitted file types JPG, PNG, GIF (static image only)

Tributes

 
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Tributes allow supporters to make donations in honor or memory of someone. When a supporter creates a tribute, they can send an acknowledgment e-card to notify the honoree or their family. These e-cards incorporate images from customizable image collections that you manage.

Image collections

 
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You can create your own image collection for tributes. When you enable Tributes for a campaign, supporters select images from these collections for their e-card acknowledgment emails.

Image collection available to supporters and tribute e-card preview

Go to Settings > Tributes to customize these collections. Image collections are only available for dedications sent by email, not for postal dedications.

The system includes several pre-made categories with images. You can:

  • Modify existing collections.
  • Create new collections.
  • Include up to four images in a category.
  • Set display order by dragging categories or images.
  • Rename categories.
  • Download, replace, or remove images.

When supporters compose dedication messages in Donor Portal, they select images from these categories using the dropdown menu.

Minimum size 772 × 526 px
Permitted file types JPG, PNG, GIF (static image only)

Tribute e-card

 
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If you disable image selection in Tributes (Campaigns > [Your campaign] > Settings > Tribute > Allow supporters to select an email card image checkbox checked), the system uses a default image for all e-cards.

To configure this default image:

  1. Go to Settings > Emails > Tribute > Tribute e-card.
  2. Upload your image.
Minimum size 772 × 526 px
Permitted file types JPG, PNG, GIF (static image only)

Fundraisers

 
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The Fundraiser photo is an image that supporters upload when creating their personal fundraising campaigns.

Fundraiser photo as it appears in the Dashboard

This image can be:

  • Added or replaced by supporters in their Donor Portal fundraiser settings.
  • Modified by your organization in the Dashboard.
Minimum size 128×128 px
Permitted file types JPG, PNG, GIF (static image only)

Elements

 
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Elements are embeddable components that you can add to your website. There are several elements that include image uploading.

Image Card

 
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The Image Card element creates an interactive card with three components:

  • An image (appears at the top).
  • Text.
  • A button.

Image Card element

Minimum size 684×712 px
Permitted file types JPG, PNG, GIF (static image only)

QR Code

 
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The QR Code element generates a scannable code that directs supporters to your campaign’s checkout. You can:

  • Upload an image to appear in the center of the QR code.
  • Download the finished QR code as SVG or PNG with transparent background.

QR Code element

For print or TV usage, ensure that your uploaded image matches the final display size. Larger display sizes require proportionally larger uploaded images.

Minimum size 100×100 px
Recommended size 460×460 px
Permitted file types JPG, PNG, GIF (static image only)

 

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