Image upload specifications
Required image sizes and file formats across Fundraise Up.
This article covers all image upload locations in the Fundraise Up platform. For each location, you’ll find minimum required dimensions and permitted file types. Any aspect ratio is permitted as long as the image meets the minimum size requirements.
Account logo
Go to Settings > Account to set your organization’s default logo. This logo appears in the Checkout Modal, Campaign Pages, and Donor Portal.
Organization’s logo as it appears in the Donor Portal
Minimum size | 120×120 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Receipt
Go to Settings > Receipt to upload:
- A logo for PDF receipts.
- A signature image that appears above the signature name.
Only Organization Administrators can upload images for receipts.
Logo
Organization’s logo as it appears on receipt
Minimum size | 160×160 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Signature image
Signature on receipt
Minimum size | 240×240 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Checkout modal
Main image at the top, logo below
Customize images that appear alongside your Checkout Modal from Campaigns > [Your campaign] > Checkout Modal > Ask page. You can set logo and main image.
Logo
Minimum size | 100×100 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Main image
Minimum size | 1032×578 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Campaign Page
Logo at the top, main image below
Upload visual content to customize your Campaign Page with the following options:
Logo
Minimum size | 112×112 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Main image
Minimum size | 1248×702 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Donor Portal
Go to Settings > Donor Portal to set:
- Browser icon (favicon).
- Hero image, which serves as the main image in the Donor Portal.
Browser icon
Favicon of the Donor Portal
Minimum size | 32×32 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Hero image
Main image in the Donor Portal
Minimum size | 1860×700 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Goal reached image
The Donor Portal image shown when a goal is reached
Go to Campaigns > [Your campaign] > Fundraisers > Goal to set the image that appears when a Fundraiser reaches its goal. This image appears in the Donor Portal.
Minimum size | 1860×580 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Emails
Logo at the top, image below
Customize system-generated emails with your own logos and images.
- For organization-wide settings: Go to Settings > Emails.
- For campaign-specific settings: Go to Campaigns > [Your campaign] > Emails.
Logo
Minimum size | 160×160 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Image
Minimum size | 1160×436 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Tributes
Tributes allow supporters to make donations in honor or memory of someone. When a supporter creates a tribute, they can send an acknowledgment e-card to notify the honoree or their family. These e-cards incorporate images from customizable image collections that you manage.
Image collections
You can create your own image collection for tributes. When you enable Tributes for a campaign, supporters select images from these collections for their e-card acknowledgment emails.
Image collection available to supporters and tribute e-card preview
Go to Settings > Tributes to customize these collections. Image collections are only available for dedications sent by email, not for postal dedications.
The system includes several pre-made categories with images. You can:
- Modify existing collections.
- Create new collections.
- Include up to four images in a category.
- Set display order by dragging categories or images.
- Rename categories.
- Download, replace, or remove images.
When supporters compose dedication messages in Donor Portal, they select images from these categories using the dropdown menu.
Minimum size | 772 × 526 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Tribute e-card
If you disable image selection in Tributes (Campaigns > [Your campaign] > Settings > Tribute > Allow supporters to select an email card image checkbox checked), the system uses a default image for all e-cards.
To configure this default image:
- Go to Settings > Emails > Tribute > Tribute e-card.
- Upload your image.
Minimum size | 772 × 526 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Fundraisers
The Fundraiser photo is an image that supporters upload when creating their personal fundraising campaigns.
Fundraiser photo as it appears in the Dashboard
This image can be:
- Added or replaced by supporters in their Donor Portal fundraiser settings.
- Modified by your organization in the Dashboard.
Minimum size | 128×128 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Elements
Elements are embeddable components that you can add to your website. There are several elements that include image uploading.
Image Card
The Image Card element creates an interactive card with three components:
- An image (appears at the top).
- Text.
- A button.
Image Card element
Minimum size | 684×712 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
Popup
The Popup element creates a call-to-action overlay that includes:
- A custom image (appears at the top).
- Text.
- A donation button.
Popup element
Minimum size | 960×540 px |
---|---|
Permitted file types | JPG, PNG, GIF (static image only) |
QR Code
The QR Code element generates a scannable code that directs supporters to your campaign’s checkout. You can:
- Upload an image to appear in the center of the QR code.
- Download the finished QR code as SVG or PNG with transparent background.
QR Code element
For print or TV usage, ensure that your uploaded image matches the final display size. Larger display sizes require proportionally larger uploaded images.
Minimum size | 100×100 px |
---|---|
Recommended size | 460×460 px |
Permitted file types | JPG, PNG, GIF (static image only) |