Notifications

As a Fundraise Up user, there are a range of email notifications available to keep you up to date on your account's performance. Choose only the ones you want to receive.

Notifications can be sent to you from Fundraise Up. You can choose which notifications you receive by going into your user account's notification settings.

Each user can customize their own notifications separately, so that people can stay up to date on issues most relevant to their responsibilities.

You can choose which of the following notifications you want to receive.

Donation notifications

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Notification	Description
Successful donation	Receive an email every time a donation to your organization processes successfully.
Refunded donation	Receive an email every time a donation is successfully refunded back to a supporter.
Failed donation	Receive an email every time a donation fails to process. The supporter will also be notified that their donation has failed.
Early fraud warning	Receive an email every time Stripe warns you about a potentially fraudulent donation. It’s important to act quickly on these warnings and contact the supporter.
Disputed donation	Receive an email every time a donation is disputed by a supporter. When this happens, Stripe will notify you of the action your organization needs to take to resolve the situation.

Recurring plan notifications

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Notification	Description
Canceled plan	Receive an email every time the donor or a Dashboard user cancels a recurring plan. The supporter will also receive an email confirming that their recurring plan has been canceled.
Failed plan	Receive an email every time a recurring plan is marked as `failed` by the system, meaning no future donations will be attempted. You can choose when a recurring plan should be failed in the Recurring plan section of your Dashboard settings.
Changed amount of plan	Receive an email every time a supporter changes the amount they donate regularly.
Changed date/frequency of plan	Receive an email every time a supporter changes the date their installments process, or the frequency at which they process.
Changed payment method of plan	Receive an email every time a supporter changes the payment method used for their recurring plan.
Changed plan limits	Receive an email every time a supporter changes the limit for their recurring plan: the end date, the planned total donation amount and/or the plan cut-off date.

Summary reports

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Notification	Description
Daily report	Receive an email every morning with a summary of the previous day’s donations.
Weekly report	Receive an email at the beginning of the week with a summary of the previous week’s donations.
Monthly report	Receive an email at the beginning of the month with a summary of the previous month’s donations.
Integration synchronization report	Receive a weekly report of the past week’s syncs with your integrated services, including an overview of any failed syncs.

Fundraiser notifications

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Notification	Description
New Fundraiser	Receive an email every time a new Fundraiser is created, either from the Dashboard or by a supporter.
Updated Fundraiser	Receive an email every time a Fundraiser is updated, either from the Dashboard or by the supporter.
Fundraiser goal reached	Receive an email every time a Fundraiser reaches the goal set by its Admin.

System issues notifications

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Notification	Description
Integrations issue	Receive an email notification about issues with CRM integrations.
Payments issue	Receive an email notification about issues with payment systems.
Domain verification issue	Receive an email notification about issues related to domain verification.

This section is displayed only for users with the Organization Administrator role.

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