Account
Configure how your organization appears to supporters and how your account works within Fundraise Up.
Your account represents your organization in Fundraise Up — it's where all your fundraising data, team members, and settings come together. If you use subaccounts for separate departments or programs, those sit inside this account as children to a parent.
The account settings page is where you configure how your organization is identified across the platform: your public profile, logo, timezone, and legal details. Only Organization Administrators can access these settings — under Settings > Account.
Account settings page
Public information
These settings control how your organization appears to supporters and how it's referenced across the platform.
- Organization name: Appears as the descriptor on supporters' bank statements. It also appears in the Checkout Modal and on Campaign Pages if no logo is uploaded — otherwise, the logo takes its place. The organization name appears as the browser tab title when supporters open the Donor Portal.
- Website URL: Used as the base URL for launching the Checkout Modal. The URL must point to a page where the Fundraise Up installation code is present.
- Organization email: Shown on supporters' PDF receipts.
- Customer support phone number: Displayed in email footers and on PDF receipts.
- Timezone: Used for date and time display on the Insights page in the Dashboard, and for timestamps in exports and integrations. Make sure the selected timezone matches your organization's location.
Account code
When subaccounts are enabled, you can assign an optional custom identifier to your account. This value is available in exports and integrations.
Organization logo
The logo uploaded here serves as the default across the platform — in the Checkout Modal, Campaign Pages, Donor Portal, emails, and receipts.
You can set a different logo for each campaign in the Checkout Modal and Campaign Page settings.
- Minimum resolution: 120×120 px
- Permitted file types: JPG, PNG, GIF (static image only)
Organization’s logo as it appears in the Donor Portal
Legal
These settings control how your organization is identified in formal documents and communications.
- Legal name: The full legal name of your organization as it appears on your official registration documents. Appears on PDF receipts and in email footers.
- Tax ID: Your organization's tax identification number. Displayed in emails and on receipts.
- Legal address: The address listed on your registration or tax documents — whichever is more accurate. Included on receipts.
- Tax-exempt status: Check this box if your organization is a registered charity.
Tax exemption verification
Upload your organization's proof of tax-exempt status. This is typically a document issued by your country's governing body.