Manage P2P fundraisers

When you open the P2P fundraisers page, the default view is All fundraisers — every page across every campaign, newest first. As that list grows, filters and saved views are how you keep it usable.

From a parent account, the list covers the fundraisers of your subaccounts as well, and an Account column and filter show which account each page belongs to. A subaccount sees only its own fundraisers. Opening a page that belongs to a subaccount switches you into that subaccount.

The Status column shows where each page stands: Active, Paused, or Blocked. Blocked pages are filtered out of the list by default — clear the Status filter to see them.

The Moderation column shows where a fundraiser stands in review. It covers the page content, the updates posted on it, and the comments left with donations, and shows whichever of those needs attention first.

Use the filters at the top of the page to narrow the list to the slice you want. Any combination can then be saved as a view that appears as a tab next to All fundraisers and persists across sessions. A view can stay private to you or be shared with your team — copy the URL of the page while the view is selected and send it to a teammate.

Saved view

Saved views work for any slice you check regularly. For example:

• A view filtered to one campaign — useful during the campaign's run for checking activity, or for end-of-campaign reporting.
• A view of every page with Needs review moderation status (see Review content below) — useful when one person on your team handles moderation and wants a single click to their queue.

Click any row in the P2P fundraisers list to open that fundraiser's detail page. It brings together everything tied to one fundraising page — its settings, current status, donation activity, attribution, communications sent to the fundraiser, and more.

Common tasks you can do from here:

• Share the page yourself. Use Copy link to copy the public URL, or Get QR code to download a code you can print onto event signage, flyers, or mailers.
• Help a fundraiser who's lost their link. Send them the URL from Copy link.
• Reach out to the fundraiser. Click the Admin name to open the supporter's profile and get their contact details.
• Trace where the fundraiser came from. The Source section shows the page on your website the supporter signed up from and the Element they clicked — useful when comparing how different entry points perform.
• See what's been collected. The Donations and Recurring plans sections list each contribution made to this page.
• Check on automated emails. The Emails section shows the system emails sent to the fundraiser, including sign-up confirmation and donation notifications. Click any email to read the content, or click Resend if the fundraiser says they didn't receive one. An email you have switched off in your email settings still appears here, marked as not sent, and you cannot read or resend it.

Fundraiser's detail page

A fundraiser page goes live the moment a supporter creates it, and so does every update they post and every comment a supporter leaves with a donation. Fundraise Up runs an automatic check over all of it and records what it found. Nothing is hidden, paused, or approved automatically — the check sets a priority and names a reason, and your team decides what happens next.

The check looks for two kinds of problem. The first is harmful content: harassment, violence, hate, sexual content, and encouragement of self-harm. The second is personal information that doesn't belong on a public page: a bank account number, a home address, a private email address or phone number, or a link to an outside site.

Video is not checked, neither a cover video on a page nor a video inside an update. Both come from YouTube or Vimeo, which check them already.

The content of a page carries one of four statuses:

• Checking — the check is running. A new page starts here, and so does a page a fundraiser has just edited. No decision can be made yet.
• Needs review — the check finished and found nothing to report. Worth a look, but not urgent.
• High risk — the check found at least one problem. Start with these.
• Reviewed — someone on your team made a decision. The status is neutral: it says the content was dealt with, not that it is fine. A page your organization creates from the Dashboard starts here, because it doesn't go through the check.

A fundraiser who edits their page sends its content back to Checking. Edits you make in the Dashboard don't.

A blocked page shows no moderation status anywhere, on the page or in the list. Blocking is final, so there is nothing left to decide.

Open a fundraiser and go to the Content tab. The status sits at the top, and the page fields below it. At High risk, the fields where the check found something are marked, and a tag under each one names what it found. One field can carry several tags.

Click Moderate, then choose:

• Approve content — the status becomes Reviewed and the tags disappear. The page itself is untouched.
• Edit content — opens the page fields with the same tags beside them. Save and approve saves your changes and sets the status to Reviewed in one step, so nothing needs approving afterward.
• Pause page — opens the pause form. See Pause a fundraiser page below.
• Block page — opens the block form. See Block a fundraiser page below.

A fundraiser's posts and the comments on their page are reviewed separately from the page content.

An update is a post the fundraiser publishes on their page.

A comment is what a supporter writes when they donate, together with the fundraiser's reply to it.

On a team page, the comments left on member pages are reviewed alongside the team's, so your team can read them in one place.

Click a row to read it in full. Text and media carry their tags separately, because the check looks at each on its own.

To mark an update or a comment as checked, click the three dots (⋮) at the end of the row and click Approve. It stays on the page — nothing is published by this, since the content has been public since it was written.

1. Click the three dots (⋮) at the end of the row, then click Hide update or Hide comment.
2. For an update, write the Message to Fundraiser Admin — up to 500 characters on what is wrong with the post. The message is optional, and Notify the Fundraiser Admin by email sends it to the fundraiser.
3. For a comment from a supporter who has left more than one on this page, select Hide all comments from this supporter to hide all of them at once.
4. Click Hide update or Hide comment.

Click the three dots (⋮), then click Show update or Show comment. The content returns to the page. For an update, Notify the Fundraiser Admin by email tells the fundraiser their post is back.

Comments come back one at a time, even the ones you hid in bulk.

Hidden content disappears for everyone who opens the page. The fundraiser who runs it is the exception: signed in on their own page, they see that something was hidden and why.

• A hidden update stays in place, collapsed under a note that says it is hidden and that only they can see it, with the message you wrote. They can open it to read or copy their text, or delete it.
• A hidden comment from a supporter is replaced by the same note. The donation stays in the activity feed — only the text of the comment goes.
• A hidden reply of their own stays where it is, dimmed, with the note underneath. Deleting it is the only action left to them.

Only your organization can bring hidden content back. If the fundraiser deletes their post or reply instead, it disappears from the public page and from the tab at the same moment, and nobody can restore it.

Open a fundraiser's detail page. In the Content section, click Edit. You can edit:

• Page title — the headline at the top of the page.
• Description — the fundraiser's story.
• Cover — the image or video shown on the page. Switch between the two with the Image and Video options.
• Name or dedication — the honoree shown on pages created for an occasion such as In honor or In memory.
• Goal amount — the goal shown on the page. The fundraiser sets it during sign-up; adjust it here if needed. The goal is for motivation only — donations keep coming in after it's reached.
• Target date — a date shown on the page as the fundraiser's deadline. Also for display only — the page stays active and continues to accept donations past the date.
• Offline amount — what the fundraiser collected outside Fundraise Up, such as checks, cash, or donations taken in person. The amount counts toward the page's total raised, so the page reflects everything the fundraiser brought in, not just online donations. For what reaches your campaign Goal Meter, see “Offline donations on fundraiser pages” below.
• Offline donations — the count behind that amount. A fundraiser's page shows total raised alongside number of donations, so if you enter an offline amount without the count, the donation count stays understated. Fundraise Up doesn't validate either field.
• Interface language — the language that the page appears in. You can choose any of the languages that the campaign allows for pages. Fundraisers cannot choose it directly. If a fundraiser rewrites their story in another language, the page switches to that language.

Team pages have three more fields: Team name, Team avatar, and Designation — the program donations to the team are credited to.

Editing a page doesn't change its status or send it back for review: an active page stays active, and a paused page stays paused.

A fundraiser can collect donations outside Fundraise Up — cash, checks, or donations taken in person. You can add those amounts to the page that raised them, so the page total covers everything the fundraiser brought in. To do that, open the fundraiser from the P2P fundraisers list, click Edit in the Content section, then enter the sum in Offline amount and the number of donations in Offline donations.

The type of page determines where the amount counts:

• An individual page — the amount counts toward that page's total raised and toward the Goal Meter of the campaign the page belongs to.
• A team page — the amount counts toward the team's total raised and toward the campaign Goal Meter.
• A member page — the amount counts toward that member's total raised only. It does not reach the team total or the campaign Goal Meter.

Offline amounts on a team page and on its member pages are separate, and a member's amount never rolls up into the team. When a member reports an offline donation and you want the team page and the Goal Meter to reflect it, enter the amount on the team page as well.

If your P2P campaign asks fundraisers questions, each fundraiser's answers appear in the Questions section of their detail page, shown as question and answer. The section appears only when the fundraiser has answers — a fundraiser who signed up before you added questions won't have it.

A fundraiser's answers are a snapshot from when they registered. If you change the campaign's questions later, existing pages keep the answers their fundraisers already gave.

To change an answer, click Edit in the Questions section.

Answers are also included in your exports and CRM integrations.

To set up the questions themselves, see Set up a P2P campaign →.

Pause a page when its content needs to change before the page can keep raising money. A paused page stops accepting donations and supporters can no longer reach it. The fundraiser keeps access to the page, can read why you paused the page, and can fix the content and send it back to you.

To pause a page:

1. Open the fundraiser from the P2P fundraisers list.
2. Click the three dots (…) next to Add member, then click Pause page.
3. On a team page, choose what to pause: Team page only, member pages stay active or Team page and all member pages.
4. Write the Message to Fundraiser Admin — up to 500 characters naming what is wrong and what to change.
5. Keep Send this message by email selected to email the message as well. Either way, the fundraiser reads it in the Fundraiser Portal and at the top of their page.
6. Click Pause fundraiser page.

The page status becomes Paused, and the message you wrote appears on the fundraiser detail page.

Donations already made to the page stay attached to it and keep counting toward the campaign total. Recurring plans that supporters set up before the pause keep charging — a pause does not hold or cancel them.

Supporters who follow a link to the page never reach it. What they get instead comes from the Redirects setting in your account settings: nothing loads, they open another campaign, or they open an address you choose. Team members are treated the same way as any other supporter, even on their own team page.

The fundraiser admin still can open the page and see your message at the top of it, with Edit page and Contact organization below.

Only your organization can lift a pause. A fundraiser who edits their content and sends it back for review stays paused until you act.

1. Open the paused fundraiser from the P2P fundraisers list and start Enable fundraiser page.
2. On a team page, choose what to enable: Team page only, member pages stay paused or Team page and all member pages. The second option lists every related page that is currently paused, each with a link you can open in another tab.
3. Keep Notify the Fundraiser Admin by email selected to tell the fundraiser their page is live again.
4. Click Enable fundraiser page.

The page returns to Active and accepts donations again.

Block a page when its content breaks your rules badly enough that the page should not come back, and when a page is plain spam. A blocked page is hidden from supporters, stops accepting donations, and cannot be restored — neither you nor the fundraiser can undo it. The fundraiser can create a new fundraising page.

To block a page:

1. Open the fundraiser from the P2P fundraisers list.
2. Click the three dots (…) next to Add member, then click Block page.
3. Edit the Block reason or leave the default text. The reason is optional and for your records only: it appears in the Dashboard and in your exports, and the fundraiser never sees it.
4. Click Block fundraiser page.

When you block a team page, the whole team goes with it — the team page and every member page.

The fundraiser sees only that the page is blocked. They cannot edit it, send it for review, or message you about it. Emails about a block are not sent.

Donations already made to the page stay attached to it and keep counting toward the campaign total, and recurring plans set up before the block keep charging.

You don't have to wait for supporters to sign up — you can create fundraiser pages yourself from the Dashboard. This helps when you're setting up a page for a busy, high-profile fundraiser, or for a program where you approve participants before they get a page. A page you create goes live right away and isn't sent for review, and the person you assign gets an email inviting them to manage it.

From a parent account, you can pick a campaign that belongs to a subaccount. The page then belongs to that subaccount too, and opening it afterward switches you into that subaccount.

1. On the P2P fundraisers page, click New fundraiser.
2. Select Individual fundraiser page, then click Continue.
3. Fill in the page details, starting with the Fundraising campaign the page belongs to, then click Continue. The last field, Interface language, sets the language that the page appears in. It starts on the campaign default language, and you can choose any of the languages that the campaign allows for pages.
4. On Invite page admin, enter the fundraiser's email. An existing supporter fills in automatically; otherwise, add their First name and Last name.
5. Click Add fundraiser.

The page is created and the fundraiser gets an email with a link to manage it. For a new supporter, the name you enter creates their supporter record and personalizes that invitation email.

1. On the P2P fundraisers page, click New fundraiser.
2. Select Team fundraiser page, then click Continue.
3. Fill in the team page details, starting with the Fundraising campaign the team belongs to, then click Continue. Leave Designation blank to credit donations to the campaign's default. Interface language sets the language that the team page appears in.
4. On Invite team admin, enter the admin's email. An existing supporter fills in automatically; otherwise, add their First name and Last name.

Create personal page for the admin is selected by default. Keep it selected to give the admin their own page on the team — you fill in that page as a final step and click Add team fundraiser. The occasion and dedication carry over from the team and can't be changed there.

Clear the checkbox if the team should have no separate admin page. Your organization's name then appears as the team organizer, and the admin is still invited and can manage the team page.

Either way, the admin gets an email inviting them to manage the team.

On a team's detail page, click Add member, then choose how to add them:

• Add a fundraiser page — you fill in the member's page yourself. The occasion, dedication, and designation carry over from the team. To add several members at once, click Save and add another — the team details stay in place while the content clears for the next member.
• Add by email invite — the members you list get an email invitation and create their own pages by joining the team. Each member's page appears on the team once they finish.

A member you add by fundraiser page gets an email inviting them to manage their page.